Cloudnine Realtime
★★★★★ 4.4 · 70 Reviews
What is Cloudnine Realtime?
Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve. Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from. Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer. Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support! Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016. Cloudnine is an Intuit Commercial Host and Premier Reseller.
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Cloudnine Realtime Reviews (70)
- ★★★★★54
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Cloudnine Realtime receives sharply divided reviews that do not paint a consistent picture. The majority of reviewers praise responsive, knowledgeable support staff who resolve issues quickly and professionally, often remembering customers by name. Many highlight the ability to work remotely and access files securely across multiple locations. Positive reviewers consistently mention friendly technicians who stay on calls until problems are solved and take a personal interest in their accounts.
However, a vocal minority report serious problems. Some users describe extended outages, account lockouts, and unresponsive support despite urgent tickets and multiple contact attempts. Others cite persistent technical issues—such as incompatible software hosting after security upgrades, random disconnects, and inaccessibility—that remained unresolved over weeks. One review references a ransomware incident and criticized both the company's communication during the crisis and rudeness from support staff afterward. A few users describe the service as having nearly or actually damaged their business operations.
The contrast is stark enough to suggest experiences vary significantly by account, issue type, or support representative. Buyers should recognize that while many customers report excellent service, others have experienced prolonged downtime and unresponsive support during critical problems. This volatility warrants careful evaluation and direct conversations with support before committing, especially for businesses with high availability demands.
★★★★★
Thursday, August 30, 2018
“I have had very good experience with Cloudnine Realtime, have…”
I have had very good experience with Cloudnine Realtime, have always got the help I have needed to keep our company up and running. Would highly recommend them to others.
★★★★★
Wednesday, August 29, 2018
“We have always had great support. Quick to respond and…”
We have always had great support. Quick to respond and fix or answer questions. When we send tickets or updates through the support website online it is also handled in a very quick professional manor.
★★★★★
Wednesday, August 29, 2018
“Going back to the ransom wear attack last year, I…”
Going back to the ransom wear attack last year, I felt the management of thecompany did a terrible job communicating the issue as well as their lack of customer service during this crisis. The just recently switched how you access the cloud and again there are issues and customer service is rude and not helpful. I cannot even log into my account at the moment because their site is done. They have many many problems.
★★★★★
Friday, August 24, 2018
“I have been using Cloudnine for a few years now.…”
I have been using Cloudnine for a few years now. As with any service/product, issues arise sometimes. Any time we have had a problem and I've needed to contact support I've always had a wonderful experience. I recently had to call due to a momentary disconnect that ended up fixing itself and the tech that helped me was really friendly and said he would still check to make sure everything was running smooth even though the issue was fixed by the time I got to him! Great experience!
★★★★★
Friday, August 24, 2018
“The representative who I spoke with was very understanding, patient,…”
The representative who I spoke with was very understanding, patient, and professional. He was able to quickly identify the issue (an application using to much memory) and fix the problem. He also provided some additional info on what to do if the problem happened again. It was a good customer service experience.
★★★★★
Wednesday, July 25, 2018
“We're really a client of a client of Abacus but…”
We're really a client of a client of Abacus but while we were with Abacus we seldom experienced any problems. When we did though we did have to play telephone tag for a while due to a couple of the techs not being able to help with the issue I was having. But then I was put in touch with a GREAT tech person. He was very patient (I'm NOT computer savvy) very calm and pleasant. I actually recommended him for a raise.
★★★★★
Wednesday, July 25, 2018
“I'm a sole practitioner. I've been with cloud9 for 3…”
I'm a sole practitioner. I've been with cloud9 for 3 years now. Cloud9 has always been great both on the sales side as well as on the tech support side. I had some issues this year when it came time to renew my agreement. Paul Phan and Christine Robinson went above and beyond to ensure my utmost satisfaction with cloud9. They walked me through the different options, what would and wouldn't work for my practice and got me to where I needed to be. They're absolutely great and you're lucky to have them on the cloud9 team. Cloud9 is definitely the solution my practice needed. Mark
★★★★★
Wednesday, July 25, 2018
“We have used Cloudnine Realtime for several years and have…”
We have used Cloudnine Realtime for several years and have had a wonderful experience. We had very few problems, but when we did, their customer service center was prompt, thorough, and clear. The options available were impressive and this service is a MUST for any business with multiple locations that need to share the same information!
★★★★★
Wednesday, March 29, 2017
“I've been with these guys for about 3 years. I…”
I've been with these guys for about 3 years. I just called in and spoke with a gentleman immediately, and he fixed my problem within 2 minutes. Wow! Service is even better than before
★★★★★
Thursday, February 16, 2017
“We recently switched over to the Cloudnine at the recommendation…”
We recently switched over to the Cloudnine at the recommendation of our CPA. This would allow us to have team access to all of our accounting and it would allow our CPA to better assist. For the last week we have been have random disconnects and significant periods in which we can not access our data. Our CPA is not able to access either. We keep getting "we were told all better" followed by "sorry, they [Cloud9} said it fixed" This is not acceptable from a cloud system. It seems like they may have over sold their capacity or worse they do not have a solid system in the first place.
