Cloudnine Realtime
★★★★★ 4.4 · 70 Reviews
What is Cloudnine Realtime?
Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve. Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from. Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer. Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support! Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016. Cloudnine is an Intuit Commercial Host and Premier Reseller.
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Cloudnine Realtime Reviews (70)
- ★★★★★54
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Cloudnine Realtime receives sharply divided reviews that do not paint a consistent picture. The majority of reviewers praise responsive, knowledgeable support staff who resolve issues quickly and professionally, often remembering customers by name. Many highlight the ability to work remotely and access files securely across multiple locations. Positive reviewers consistently mention friendly technicians who stay on calls until problems are solved and take a personal interest in their accounts.
However, a vocal minority report serious problems. Some users describe extended outages, account lockouts, and unresponsive support despite urgent tickets and multiple contact attempts. Others cite persistent technical issues—such as incompatible software hosting after security upgrades, random disconnects, and inaccessibility—that remained unresolved over weeks. One review references a ransomware incident and criticized both the company's communication during the crisis and rudeness from support staff afterward. A few users describe the service as having nearly or actually damaged their business operations.
The contrast is stark enough to suggest experiences vary significantly by account, issue type, or support representative. Buyers should recognize that while many customers report excellent service, others have experienced prolonged downtime and unresponsive support during critical problems. This volatility warrants careful evaluation and direct conversations with support before committing, especially for businesses with high availability demands.
★★★★★
Wednesday, June 19, 2019
★★★★★
Tuesday, June 4, 2019
“I simply cannot believe that any of the 5 star…”
I simply cannot believe that any of the 5 star reviews here are legitimate. After CloudNine nearly destroyed our company in 2017 they are at it still with pathetic service, excessive hold times, hanged up on us x 3, and overall DOWNTIME. 2 years of screwing us over and we are on the hunt for a new provider.
★★★★★
Wednesday, May 29, 2019
“Terrible company. We are a CPA firm that hosts client…”
Terrible company. We are a CPA firm that hosts client files so clients can access in the cloud and so we can access the QB files. Cloud 9 cannot host 2017 Premier and 2017 Enterprise at the same time. This problem started after they did a security upgrade and they cannot fix the problem.
★★★★★
Wednesday, May 22, 2019
“I've been locked out of our Cloud9 environment for two…”
I've been locked out of our Cloud9 environment for two full business days--and our company Quickbooks file as a result. More than 24 hours after submitting an urgent ticket, three voicemails (after waiting on hold for 11 minutes each time), and an escalating email to the Support Manager at the end of the first day. All unanswered, and I'm still locked out. This has been disruptive to our business to say the least. We'll be switching services at our earliest opportunity.
★★★★★
Monday, March 11, 2019
★★★★★
Friday, December 14, 2018
“Cloud9 is a good cloud solution for accounting firms. When…”
Cloud9 is a good cloud solution for accounting firms. When I signed on with Cloud9 they were incredibly helpful to make the move as seemless as possible. They were very dilligent.
★★★★★
Monday, November 19, 2018
“Cloud 9 has made business processes such much more efficient…”
Cloud 9 has made business processes such much more efficient for both my companies. I would highly recommend the company.
★★★★★
Wednesday, October 31, 2018
“As a client for over 2 years, I highly recommend…”
As a client for over 2 years, I highly recommend Cloud9 for your business. We always receive excellent, courteous customer service and I am able to speak with someone immediately when their is a problem. If there has been an issue that is not easily solved, the technician stays on the phone and gets the problem solved as quickly as possible.
★★★★★
Monday, October 29, 2018
“I called Cloud9 support with an issue accessing files. The…”
I called Cloud9 support with an issue accessing files. The support team member said he knew exactly what was causing the problem. He had my system connected within minutes and I was able to get back to work! The support team member was courteous and knowledgeable.
★★★★★
Friday, October 19, 2018
“Had to call Cloud 9 and they were so helpful,…”
Had to call Cloud 9 and they were so helpful, they worked until they got my problem solved. I would recommend them to anyone that has a business.
