Cloudnine Realtime
★★★★★ 4.4 · 70 Reviews
What is Cloudnine Realtime?
Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve. Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from. Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer. Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support! Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016. Cloudnine is an Intuit Commercial Host and Premier Reseller.
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Cloudnine Realtime Reviews (70)
- ★★★★★54
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Cloudnine Realtime receives sharply divided reviews that do not paint a consistent picture. The majority of reviewers praise responsive, knowledgeable support staff who resolve issues quickly and professionally, often remembering customers by name. Many highlight the ability to work remotely and access files securely across multiple locations. Positive reviewers consistently mention friendly technicians who stay on calls until problems are solved and take a personal interest in their accounts.
However, a vocal minority report serious problems. Some users describe extended outages, account lockouts, and unresponsive support despite urgent tickets and multiple contact attempts. Others cite persistent technical issues—such as incompatible software hosting after security upgrades, random disconnects, and inaccessibility—that remained unresolved over weeks. One review references a ransomware incident and criticized both the company's communication during the crisis and rudeness from support staff afterward. A few users describe the service as having nearly or actually damaged their business operations.
The contrast is stark enough to suggest experiences vary significantly by account, issue type, or support representative. Buyers should recognize that while many customers report excellent service, others have experienced prolonged downtime and unresponsive support during critical problems. This volatility warrants careful evaluation and direct conversations with support before committing, especially for businesses with high availability demands.
★★★★★
Friday, October 12, 2018
“Always quick and efficient! Every support call is resolved in…”
Always quick and efficient! Every support call is resolved in a timely manner which is very appreciated when you have work to be done and deadlines to meet.
★★★★★
Friday, October 12, 2018
“Great Service. Allows me to securely access files remotely.”
Great Service. Allows me to securely access files remotely.
★★★★★
Wednesday, October 10, 2018
“I called about an issue, because I couldn't get on…”
I called about an issue, because I couldn't get on the cloud and as soon as I was telling the rep what was the problem, they said they knew exactly what it was. So, they resolved the issue by putting the 2.0 program on my computer, and then I was able to continue with my work. I appreciate the knowledge of the rep. Didn't take very long at all to figure out what the problem was.
★★★★★
Wednesday, October 10, 2018
“The experience dealing with Corey yesterday was quick , fast…”
The experience dealing with Corey yesterday was quick , fast & so easy. I was very pleased with such prompt service. Thank you! Cloudnine!
★★★★★
Wednesday, October 10, 2018
“We've been using Abacus through Cloudnine for over 15 years.…”
We've been using Abacus through Cloudnine for over 15 years. We have had the best customer service throughout and can't imagine our practice without their help. I highly recommend this company.
★★★★★
Wednesday, October 10, 2018
“Cloudnine has the best customer service! Friendly, knowledgable, quick, and…”
Cloudnine has the best customer service! Friendly, knowledgable, quick, and thorough. I wish every company I dealt with had a customer service department like Cloudnine! The software has been a great asset to us, would definitely recommend them to any business looking for cloud-hosting.
★★★★★
Wednesday, October 10, 2018
“We started using Cloudnine as a server for quickbooks and…”
We started using Cloudnine as a server for quickbooks and a few other things a couple of months ago. From the initial setup and training to any support tickets that we may have needed, they have been great. It makes running my business a little less stressful.
★★★★★
Monday, October 8, 2018
“I have used Cloudnine for just about a year now.…”
I have used Cloudnine for just about a year now. It is fabulous and works with ease each time I use it. Great support and technical assistance if ever needed. My only mistake was not finding Cloudnine years ago. They have lightened my year end work immensely. Awesome company!!
★★★★★
Monday, October 8, 2018
“Cloud 9 has been a wonderful asset to our company.…”
Cloud 9 has been a wonderful asset to our company. With so many locations, it provides us easy access to several locations all hosted on its cloud. It enables our staff to work remotely and in a timely fashion. Their customer service is awesome and helpful when needed.
★★★★★
Friday, October 5, 2018
“We have been using Cloud 9 for over 1 year…”
We have been using Cloud 9 for over 1 year now and are very happy with the service. Cloud 9 allows our employees to access our Company systems with ease from anywhere internet access is available. Also we are worry free when it comes to our system backups.
