Cloudnine Realtime
★★★★★ 4.4 · 70 Reviews
What is Cloudnine Realtime?
Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve. Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from. Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer. Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support! Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016. Cloudnine is an Intuit Commercial Host and Premier Reseller.
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Cloudnine Realtime Reviews (70)
- ★★★★★54
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Cloudnine Realtime receives sharply divided reviews that do not paint a consistent picture. The majority of reviewers praise responsive, knowledgeable support staff who resolve issues quickly and professionally, often remembering customers by name. Many highlight the ability to work remotely and access files securely across multiple locations. Positive reviewers consistently mention friendly technicians who stay on calls until problems are solved and take a personal interest in their accounts.
However, a vocal minority report serious problems. Some users describe extended outages, account lockouts, and unresponsive support despite urgent tickets and multiple contact attempts. Others cite persistent technical issues—such as incompatible software hosting after security upgrades, random disconnects, and inaccessibility—that remained unresolved over weeks. One review references a ransomware incident and criticized both the company's communication during the crisis and rudeness from support staff afterward. A few users describe the service as having nearly or actually damaged their business operations.
The contrast is stark enough to suggest experiences vary significantly by account, issue type, or support representative. Buyers should recognize that while many customers report excellent service, others have experienced prolonged downtime and unresponsive support during critical problems. This volatility warrants careful evaluation and direct conversations with support before committing, especially for businesses with high availability demands.
★★★★★
Tuesday, September 29, 2015
“Will did a great job of getting my data file…”
Will did a great job of getting my data file restored for me. I am really impressed by you customer service personnel, as they always seem to solve my issues first time every time. It is great working with a company like Cloud9 that appreciates their customers and takes great care of them. Thanks, Martin Meyer
★★★★★
Wednesday, September 2, 2015
★★★★★
Tuesday, September 1, 2015
“I first became aware of Cloud 9 at the Sleeter…”
I first became aware of Cloud 9 at the Sleeter Group's accounting solutions conference a few years ago. I work from home as a solo practitioner. When I decided to hire the services of a part time contractor, it made financial sense for me to have my files hosted and work remotely instead of renting an office space or having her come to my house. Cloud 9 has allowed me to scale my business affordably. Service hold times have been frustrating at times, but they are always able to resolve my issues. If the issues are not pressing, I email support and wait for a response. Overall I am happy with my choice of cloud hosting providers.
★★★★★
Friday, August 7, 2015
“A client's accounting department could not access their Quickbooks file…”
A client's accounting department could not access their Quickbooks file on their server. A quick call to Cloud9 resolved the issue effectively and promptly, allowing our client to get back to work. Great job!
★★★★★
Thursday, July 9, 2015
“This service makes it possible for our company employees to…”
This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible.
★★★★★
Thursday, March 26, 2015
“I am a cloud accountant that has used other services…”
I am a cloud accountant that has used other services for my hosting of my client files. I was nervous adding a particular customer to the cloud with my "other" service as the other cloud hosting had poor customer support and a non-friendly user interface. I chose Cloud9 for the friendly interface and incredible customer service. The client I moved over has now been with Cloud9 2 years. The customer service is incredible. If we need anything we submit a ticket and it gets taken care of. If I need a faster response I call in and can usually get any one of their fantastic Customer Support Techs to help. Cloud9 has gone above and beyond in helping us with data file issues. These are not Cloud9 issues but their Techs help us understand the issues and solve them. You can't beat solid gold Customer Service. With Cloud9 our technology and cloud hosting experience has been stellar.
★★★★★
Thursday, November 27, 2014
“Previously used another vendor, but experienced three day service interruption.…”
Previously used another vendor, but experienced three day service interruption. Switched to Cloud9RealTime and have been extremely pleased with their quality, responsiveness, and reliability. We are very happy we found Cloud9. I highly recommend.
★★★★★
Wednesday, October 1, 2014
Landscaping maintenance“I looked at Cloud 9 a year ago but didn't…”
I looked at Cloud 9 a year ago but didn't decide move forward due to cost. I wish I would have purchased earlier because we saw instant improvement for our remote employees who can log in at home and access Quickbooks and Sage. Also, before we had to send data files via email and that was also a security risk but not any longer. The speed was faster than I expected as well. Are they perfect? No. We had an issue with the initial setup but we quickly resolved it. I recommend their services whenever I can.
★★★★★
Monday, January 6, 2014
ARCPA“Great solution for my company. We are always traveling around…”
Great solution for my company. We are always traveling around the county and I can rely on access and collaboration with my team. The customer service and support is top notch. Thanks
★★★★★
Tuesday, June 4, 2013
Catalyst House“Quite impressed with the Cloud9 virtual cloud server service. We…”
Quite impressed with the Cloud9 virtual cloud server service. We abandoned our old office server 3 years ago and entered the Cloud Age with them and never looked back. This is a great 21st century solution for businesses and practices of all sizes.