What is Cloud Next Ltd?
We provide web hosting for WordPress, reseller website hosting, VPS and domains. Our service and platforms are fast, secure, UK based SSD hosting with free SSL and 100% 24/7 UK support. We are based in Derby, UK and have been providing hosting since 2008. We offer a dedicated WordPress platform with WordPress tools, staging platform, StackCache and built-in security auto-updates. Linux and Windows platforms are also available on all packages and a free website transfer service is available. 30 day timeline backups, 10GB mailboxes, 70+ one click installs, DDoS protection and malware scanning included - security as standard and free. Start your hosting adventure with Cloud Next for just £3.99 per month - First month only £1.
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Cloud Next Ltd Reviews (45)
- ★★★★★30
- ★★★★★1
- ★★★★★0
- ★★★★★1
- ★★★★★13
Review Summary
Generated using AI from real user reviews
Cloud Next Ltd receives sharply divided reviews with little middle ground. The company has committed enthusiasts but also deeply dissatisfied customers, primarily around reliability and support consistency.
Positive reviewers consistently praise fast support response times, often within minutes to an hour, and describe staff as helpful and friendly. Many highlight good value for money, noting low prices that don't sacrifice features. Customers with stable experiences report minimal downtime, easy-to-use control panels, and smooth onboarding. Long-term users who've stuck with the company tend to be vocal advocates, some managing 20+ domains without major issues.
Negative reviews centre on frequent prolonged outages lasting days, with several customers citing incidents during critical business periods like Black Friday. A recurring complaint is that support, while fast to respond, delivers minimal or templated answers that don't actually solve problems. Some users report issues escalating: sites going offline without clear explanation, suspension without warning, and staff lacking basic technical knowledge (not knowing .NET framework versions, for example). A few reviewers mention slow response times outside business hours despite promised 24/7 support, and refusal to provide compensation or detailed logs after outages.
The split appears partly tied to infrastructure changes (a Linux server upgrade is mentioned negatively) and possibly differing service tiers or customer types, but the pattern suggests reliability issues persist for a material subset of users, particularly those running business-critical sites.
★★★★★
Tuesday, January 15, 2013
Saturn Solutions Ltd“Extremely good and fast technical support. They seem happy to…”
Extremely good and fast technical support. They seem happy to help, even with the most mundane problems.
★★★★★
Thursday, November 29, 2012
“I+cant+fault+Cloud+Next+they've+always+been+spot+on+with+me.+Although+my+site+isn't+business+critical+I've+never+had+any+downtime+problems+and+the+customer+service+has+been+friendly+and+helpful.+”
I+cant+fault+Cloud+Next+they've+always+been+spot+on+with+me.+Although+my+site+isn't+business+critical+I've+never+had+any+downtime+problems+and+the+customer+service+has+been+friendly+and+helpful.+
★★★★★
Wednesday, October 31, 2012
“What+a+great+company!+So+nice+to+see+that+in+an+industry+that+can+be+very+difficult+in+terms+of+customer+support+there's+still+a+company+that+cares+about+what+they+do.+100%+uptime,+super+fast+support+replies+and+I'm+saving+about+£200+per+year+compared+to+my+last+host+on+their+fantastic+reseller+package!+Highly+recommended.”
What+a+great+company!+So+nice+to+see+that+in+an+industry+that+can+be+very+difficult+in+terms+of+customer+support+there's+still+a+company+that+cares+about+what+they+do.+100%+uptime,+super+fast+support+replies+and+I'm+saving+about+£200+per+year+compared+to+my+last+host+on+their+fantastic+reseller+package!+Highly+recommended.
★★★★★
Monday, October 29, 2012
RNG+Internet“I+signed+up+for+a+reseller+package+with+Cloud+next+at+the+start+of+the+year.+At+first+I+was+a+bit+worried+as+the+price+was+so+low+and+it+is+important+to+me+that+my+domains+and+websites+are+not+going+to+disappear+overnight.+I+voiced+these+misgivings+to+Cloud+Next+who+assured+me+that+they+were+no+fly-by-night+company+and+were+here+to+stay.+They+also+gave+me+a+30+day+free+trial+instead+of+the+usual+7+days.+I+have+to+say+that+10+months+on+I+am+very+impressed+with+the+service+and+the+support+which,+in+my+opinion,+has+been+very+good+indeed.+Replies+to+support+tickets+are+very+quick+and+usually+to+the+point.+All+my+queries+have+been+answered+satisfactorily+thus+far.+Cloud+Next+uses+the+Heart+Internet+infrastructure+which+seems+very+robust+and,+as+a+reseller,+the+white+label+control+panels+and+webmail+are+excellent+for+my+needs.+The+only+issue+I+have+found+is+that+transferring+existing+sites+from+other+Heart+Internet+resellers+is+a+little+more+tricky+than+normal+but+this+is+a+small+issue.+I+am+surprised+that+there+are+some+one+star+reviews+here+advising+people+not+to+use+this+company.+In+my+experience+the+uptime+thus+far+is+well+within+the+99%+promise+and+I+have+seen+no+evidence+of+the+poor+service+or+"rip-off"+accusations+levelled+by+some+reviewers.+Time+will+tell+but+I+for+one+am+very+happy+with+Cloud+Next+who+provide+a+great+value+service+which+so+far+has+delivered+on+all+levels.”
I+signed+up+for+a+reseller+package+with+Cloud+next+at+the+start+of+the+year.+At+first+I+was+a+bit+worried+as+the+price+was+so+low+and+it+is+important+to+me+that+my+domains+and+websites+are+not+going+to+disappear+overnight.+I+voiced+these+misgivings+to+Cloud+Next+who+assured+me+that+they+were+no+fly-by-night+company+and+were+here+to+stay.+They+also+gave+me+a+30+day+free+trial+instead+of+the+usual+7+days.+I+have+to+say+that+10+months+on+I+am+very+impressed+with+the+service+and+the+support+which,+in+my+opinion,+has+been+very+good+indeed.+Replies+to+support+tickets+are+very+quick+and+usually+to+the+point.+All+my+queries+have+been+answered+satisfactorily+thus+far.+Cloud+Next+uses+the+Heart+Internet+infrastructure+which+seems+very+robust+and,+as+a+reseller,+the+white+label+control+panels+and+webmail+are+excellent+for+my+needs.+The+only+issue+I+have+found+is+that+transferring+existing+sites+from+other+Heart+Internet+resellers+is+a+little+more+tricky+than+normal+but+this+is+a+small+issue.+I+am+surprised+that+there+are+some+one+star+reviews+here+advising+people+not+to+use+this+company.+In+my+experience+the+uptime+thus+far+is+well+within+the+99%+promise+and+I+have+seen+no+evidence+of+the+poor+service+or+"rip-off"+accusations+levelled+by+some+reviewers.+Time+will+tell+but+I+for+one+am+very+happy+with+Cloud+Next+who+provide+a+great+value+service+which+so+far+has+delivered+on+all+levels.
★★★★★
Tuesday, October 23, 2012
Kitchen+on+Wheels“Great+customer+service,+responses+usually+within+1+or+2+hours.+Helped+transfer+domain+from+overpriced+and+unhelpful+previous+provider+-+I+had+been+with+them+10+years+and+already+cannot+believe+the+difference.”
Great+customer+service,+responses+usually+within+1+or+2+hours.+Helped+transfer+domain+from+overpriced+and+unhelpful+previous+provider+-+I+had+been+with+them+10+years+and+already+cannot+believe+the+difference.
★★★★★
Tuesday, September 25, 2012
Madina Design“Great customer service, I was advised on how to transfer…”
Great customer service, I was advised on how to transfer my domains from an existing but overpriced hosting provider. This is an initial review and I hope they can continue to deliver.
★★★★★
Monday, September 17, 2012
Hampshire Garden Machinery“I was a little worried when I first bought hosting…”
I was a little worried when I first bought hosting from Cloud Next because the price was so good. I have now been with them for 3 months and have nothing but praise for them. Support has been absolutely first class. All of my questions and problems have been answered and resolved within 30 minutes. I have not noticed any downtime at all yet, and server speed seems pretty good too. The control panel is easy to use and I can't think of anything that I have been disappointed with. I would be happy to recommend them to anyone.
★★★★★
Monday, September 3, 2012
Defacto+software“My+wife+an+I+used+Cloud+Next+for+about+4+months+Don't+use+Cloud+Next,+as+our+sites+go+offline+for+long+periods+of+time+without+adding+any+system+status+-+so+you+never+know+what's+happening.+99%+uptime+on+their+site+is+a+lie.+My+wife+asked+for+a+refund+and+they+said+no+refunds,+no+customer+ethics.”
My+wife+an+I+used+Cloud+Next+for+about+4+months+Don't+use+Cloud+Next,+as+our+sites+go+offline+for+long+periods+of+time+without+adding+any+system+status+-+so+you+never+know+what's+happening.+99%+uptime+on+their+site+is+a+lie.+My+wife+asked+for+a+refund+and+they+said+no+refunds,+no+customer+ethics.
★★★★★
Friday, August 31, 2012
“I also think Cloud Next is a suspicious company. I've…”
I also think Cloud Next is a suspicious company. I've had a VPS with them for over a year - it just isn't reliable enough for my needs. Their customer support is very quick indeed, but they never say anything that is actually useful. They just try to delegate the question, give a half answer, just enough so they can say "we responded" but whether or not its useful is another question!
Their hosting is very low quality, sometimes the disks can't be accessed (or at very slow speeds, so I assume the VPS are overloaded), other times it just crashes and it says in the control panel that the status of the server is "Unknown" and a reboot doesn't get it back online.
So overall try to avoid using cloud next. I have used probably over 10 hosting companies in my lifetime and I have worked as a database engineer my entire life, comparing from what I've seen I would avoid cloud next.
I hope this review is of use to anyone reading it.
★★★★★
Thursday, August 30, 2012
Pixed+Web+Design“Myself+and+my+partner+have+had+a+VPS+from+Cloud+Next+for+a+while+now.+First+I+started+having+issues+with+the+server,+they+told+me+the+KVM+host+had+crashed+so+I+lost+my+VPS+for+a+while. Their+support+is+very+fast,+but+it+feels+like+you're+talking+to+robots.+They+try+to+give+one+word+answers,+they+obviously+use+templates+for+the+support+answers+and+it+doesn't+feel+like+you're+talking+to+a+human+being. All+in+all,+if+you're+looking+for+a+VPS+that+is+reliable+then+I+would+look+elsewhere+-+far+too+many+outages+from+Cloud+Next.+I+have+been+in+the+hosting+industry+for+over+20+years,+I+know+there+are+better+providers+out+there.”
Myself+and+my+partner+have+had+a+VPS+from+Cloud+Next+for+a+while+now.+First+I+started+having+issues+with+the+server,+they+told+me+the+KVM+host+had+crashed+so+I+lost+my+VPS+for+a+while.
Their+support+is+very+fast,+but+it+feels+like+you're+talking+to+robots.+They+try+to+give+one+word+answers,+they+obviously+use+templates+for+the+support+answers+and+it+doesn't+feel+like+you're+talking+to+a+human+being.
All+in+all,+if+you're+looking+for+a+VPS+that+is+reliable+then+I+would+look+elsewhere+-+far+too+many+outages+from+Cloud+Next.+I+have+been+in+the+hosting+industry+for+over+20+years,+I+know+there+are+better+providers+out+there.