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3Essentials

β˜…β˜…β˜…β˜…β˜… 4.8 Β· 17 Reviews

What is 3Essentials?

3essentials Hosting, Founded in 2001, is a leader in the Cloud Hosting and Cloud Server market. Our primary data center and corporate office is located in Morrisville, NC right next to Research Triangle Park (RTP), the technology hub in NC, that is home to IBM, Microsoft and just down the road from RedHat in Raleigh NC. 3essentials offers personalized solutions, affordable hosting and expert support that keeps your business online. Each company is different, and we recognize that here at 3essentials. The essentials of each company are different and depend on your industry and goals. It is our goal to provide these essentials for each customer in a solution that you value with a personal touch. We strive to create highly available solutions, that reach 99.99% availability and deliver fast, friendly support 24 hours a day, every day. We are here for you when you need us.

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3Essentials Reviews (17)

4.8
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Review Summary

Generated using AI from real user reviews

3Essentials earns overwhelming praise for responsive, personal support, though one billing incident highlights the risk of poor communication during account lapses.

Sixteen of seventeen reviews celebrate the team's individual responsiveness and problem-solving. Customers name specific staff membersβ€”James, Tim, Mike, Elliot, Jacob, and Markβ€”and consistently describe quick resolution, thoroughness, and courtesy. Several long-term customers report staying for years and recommending the service to others, citing both support quality and competitive pricing. One reviewer recovering from a website hack praised 3Essentials' close involvement in getting back online. Another highlighted practical features like the password generator and helpful FTP setup guides.

The single critical review describes a serious customer service failure. When payment failed on an outdated card, the company sent two emails to an address the customer rarely checks, then shut down the website and email without a phone call, threatening to delete files in 15 days. The customer acknowledged partial responsibility but emphasised the lack of direct contact before suspension.

For most users, 3Essentials delivers reliable hosting with attentive support. The one negative experience suggests the company's account management processβ€”particularly communication during billing issuesβ€”could use improvement to prevent similar situations.

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