
3Essentials
β β β β β 4.8 Β· 17 Reviews
What is 3Essentials?
3essentials Hosting, Founded in 2001, is a leader in the Cloud Hosting and Cloud Server market. Our primary data center and corporate office is located in Morrisville, NC right next to Research Triangle Park (RTP), the technology hub in NC, that is home to IBM, Microsoft and just down the road from RedHat in Raleigh NC. 3essentials offers personalized solutions, affordable hosting and expert support that keeps your business online. Each company is different, and we recognize that here at 3essentials. The essentials of each company are different and depend on your industry and goals. It is our goal to provide these essentials for each customer in a solution that you value with a personal touch. We strive to create highly available solutions, that reach 99.99% availability and deliver fast, friendly support 24 hours a day, every day. We are here for you when you need us.
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3Essentials Reviews (17)
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Review Summary
Generated using AI from real user reviews
3Essentials earns overwhelming praise for responsive, personal support, though one billing incident highlights the risk of poor communication during account lapses.
Sixteen of seventeen reviews celebrate the team's individual responsiveness and problem-solving. Customers name specific staff membersβJames, Tim, Mike, Elliot, Jacob, and Markβand consistently describe quick resolution, thoroughness, and courtesy. Several long-term customers report staying for years and recommending the service to others, citing both support quality and competitive pricing. One reviewer recovering from a website hack praised 3Essentials' close involvement in getting back online. Another highlighted practical features like the password generator and helpful FTP setup guides.
The single critical review describes a serious customer service failure. When payment failed on an outdated card, the company sent two emails to an address the customer rarely checks, then shut down the website and email without a phone call, threatening to delete files in 15 days. The customer acknowledged partial responsibility but emphasised the lack of direct contact before suspension.
For most users, 3Essentials delivers reliable hosting with attentive support. The one negative experience suggests the company's account management processβparticularly communication during billing issuesβcould use improvement to prevent similar situations.
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Tuesday, April 12, 2016
βI sure feel more confident about doing this knowing thatβ¦β
I sure feel more confident about doing this knowing that I have a stellar, professional team at 3e as a safety net. I am so very glad we found 3essentials. Thank you, ~Anel
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Monday, January 25, 2016
βVery quick response from James. Totally took care of myβ¦β
Very quick response from James. Totally took care of my problem.
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Thursday, November 19, 2015
βI have been with them for years. They billed myβ¦β
I have been with them for years. They billed my card on file for their annual fee and it was outdated. Without even a phone call ( they sent 2 emails to an address I don't view often), they shut down my website and email and their cancellation said they would erase all my files from their server in 15 days! WOW- that's customer service. I know some of this is on me, but that is horrible service. You can't even call a customer before treating them like that?
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Friday, March 13, 2015
βTim resolved the issue immediately and no follow up wasβ¦β
Tim resolved the issue immediately and no follow up was required. Good job Tim.
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Thursday, February 19, 2015
βTop marks for Mike. Attention to detail and quick resolutionβ¦β
Top marks for Mike. Attention to detail and quick resolution of my problem. Unfailingly courteous and clear in all correspondence. Excellent service - thank you.
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Friday, January 30, 2015
βElliot answered all my questions perfectly. 5* service.β
Elliot answered all my questions perfectly. 5* service.
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Wednesday, January 28, 2015
βElliot took my request, processed it, and coordinated implementation ofβ¦β
Elliot took my request, processed it, and coordinated implementation of same. He made it effortless on my part.
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Wednesday, January 7, 2015
βJacab was Excellent handling of my call, patient and thorough.β¦β
Jacab was Excellent handling of my call, patient and thorough. I appreciate having him as a customer service representative.
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Tuesday, January 6, 2015
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Friday, January 2, 2015
βJacob was very responsive and thorough. He even looked upβ¦β
Jacob was very responsive and thorough. He even looked up my contact info to call and confirm that the MX records were correct to be duplicated on the new server.
