Cloud Next Ltd
★★★★★ 3.8 · 45 Reviews
What is Cloud Next Ltd?
We provide web hosting for WordPress, reseller website hosting, VPS and domains. Our service and platforms are fast, secure, UK based SSD hosting with free SSL and 100% 24/7 UK support. We are based in Derby, UK and have been providing hosting since 2008. We offer a dedicated WordPress platform with WordPress tools, staging platform, StackCache and built-in security auto-updates. Linux and Windows platforms are also available on all packages and a free website transfer service is available. 30 day timeline backups, 10GB mailboxes, 70+ one click installs, DDoS protection and malware scanning included - security as standard and free. Start your hosting adventure with Cloud Next for just £3.99 per month - First month only £1.
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Cloud Next Ltd Reviews (45)
- ★★★★★30
- ★★★★★1
- ★★★★★0
- ★★★★★1
- ★★★★★13
Review Summary
Generated using AI from real user reviews
Cloud Next Ltd receives sharply divided reviews with little middle ground. The company has committed enthusiasts but also deeply dissatisfied customers, primarily around reliability and support consistency.
Positive reviewers consistently praise fast support response times, often within minutes to an hour, and describe staff as helpful and friendly. Many highlight good value for money, noting low prices that don't sacrifice features. Customers with stable experiences report minimal downtime, easy-to-use control panels, and smooth onboarding. Long-term users who've stuck with the company tend to be vocal advocates, some managing 20+ domains without major issues.
Negative reviews centre on frequent prolonged outages lasting days, with several customers citing incidents during critical business periods like Black Friday. A recurring complaint is that support, while fast to respond, delivers minimal or templated answers that don't actually solve problems. Some users report issues escalating: sites going offline without clear explanation, suspension without warning, and staff lacking basic technical knowledge (not knowing .NET framework versions, for example). A few reviewers mention slow response times outside business hours despite promised 24/7 support, and refusal to provide compensation or detailed logs after outages.
The split appears partly tied to infrastructure changes (a Linux server upgrade is mentioned negatively) and possibly differing service tiers or customer types, but the pattern suggests reliability issues persist for a material subset of users, particularly those running business-critical sites.
★★★★★
Tuesday, October 14, 2014
“We have been using Cloud Next for 3 years now.…”
We have been using Cloud Next for 3 years now. We started on their web hosting and then as our site grew we moved to a VPS. Since then we have added 4 more servers to our account and plan to add more in the future. We can't be more happy with both the service and support we have received from Cloud Next. They helped us move from our web hosting to a VPS which made things so much easier for us! We've looked around but their prices are so good and coupled with the support levels and uptime we receive (support tickets answered in minutes!) that we would not contemplate moving! Would give Cloud Next 6 stars if we could but we'll have to settle for 5!! If you are looking for either web hosting or a server, then we would recommend using Cloud Next.
★★★★★
Monday, September 1, 2014
“Appalling. Avoid these cowboys. I could list the long list…”
Appalling. Avoid these cowboys. I could list the long list of technical issues that I've experienced over the last year or so with Cloudnext hosting team, but I've wasted enough of my life going to and fro to pick apart their vague technical explanations as to why the hosting fails so regularly. On one occasion, my whole website (which was a live, working shopping cart website) was reset to a default installation page, which the tech support pretty much said was "one of those things" and took no responsibility, even though admitting to one of the UK server hosting environments being restarted around the exact same time. Strangely it was up and running moments after I sent the email wondering what the hell was going on and bringing it to their attention. I've never had as much downtime or as many technical issues with any provider, and am moving to another host as soon as possible after the ridiculous treatment and useless "ticket only" support. Since writing this review, it seems that they have also put up their prices by 30%!! billed automatically. They claim that this is fair, because they put a small mention of it in what looks like fine print on an email 6 months ago, with no other mention of massive price hikes anywhere in any other correspondence. Having worked in a customer service role, and an IT support role in separate companies with a GOOD reputation for phone support and customer service, I find it even more insulting that they basically knocked back any responsibility and said I was emailed about it so I had plenty of warning. After trying to get my claim escalated past a customer service person, I was told to send in a letter. Appalling customer service, and left a very unpleasant taste in my mouth having to deal with such a low calibre of company. AVOID LIKE THE PLAGUE
★★★★★
Friday, November 1, 2013
“Have a great service from Cloudnext. Got us up and…”
Have a great service from Cloudnext. Got us up and running very quickly.
★★★★★
Friday, June 7, 2013
Saltwell Media“Been with Cloud Next for 5 months now and am…”
Been with Cloud Next for 5 months now and am very happy with the service level. After shopping around for months and having tried a few other companies I'm glad I ended up with Cloud Next. Their system is a breeze to navigate and if you get stuck customer services is just a click away. They go above and beyond to help sort out any niggles you may have.
★★★★★
Monday, January 21, 2013
Oxford Central Chiropractic Clinic“Of all the hosting companies I have experience of (and…”
Of all the hosting companies I have experience of (and there's been quite a few), this one is by far the best. Very reliable, a comprehensive account control panel and when I have needed support it has always been super fast and very helpful. No need to look anywhere else.
★★★★★
Thursday, January 17, 2013
Pulse8 Graphic Design Ltd“Fantastic company to host your websites with. Super fast support…”
Fantastic company to host your websites with. Super fast support and 100% satisfaction, they never fail to impress me with their technical knowledge.
★★★★★
Wednesday, January 16, 2013
“Cant fault them! Always very helpful! Nothing is too much…”
Cant fault them! Always very helpful! Nothing is too much trouble!
★★★★★
Wednesday, January 16, 2013
CMSZen“I use a reseller account that requires a range of…”
I use a reseller account that requires a range of services for CMS website hosting. I have tried others and found I wanted more. Cloud Next gives me all I need to ensure a reliable service and up time for clients websites. Account Control Panel is easy to use with minimum effort to manage. Up to date with plenty of options available in the hosting control panels. Peace of mind is worth having when creating and supporting website services. Contactable by phone and e-mail as well as support tickets. I get a prompt response and cannot fault the 24/7/365 service, happy to recommend.
★★★★★
Wednesday, January 16, 2013
“I use this company to host my weather station web-site.…”
I use this company to host my weather station web-site. It was extremely easy to set up my website and the results were very good. When my computer crashed I had real problems getting my site up and running again. This is where Cloud Next really come into their own. The support and help I received was brilliant and you get a reply within minutes. I would recommend this company to anyone who wants to run a trouble free website.
★★★★★
Tuesday, January 15, 2013
Worldfiddlemusic.com“Excellent and well-priced service, and excellent tech support too. I…”
Excellent and well-priced service, and excellent tech support too. I would recommend them to everyone.