What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Wednesday, December 18, 2019
“How fast and easy it is to use. Love that…”
How fast and easy it is to use. Love that it is accessible by cell phone also.
★★★★★
Wednesday, December 18, 2019
“Helps keep track of ending leases, easy posting of payments,”
Helps keep track of ending leases, easy posting of payments,
★★★★★
Tuesday, December 17, 2019
“Appfolio is so easy to use, both for us as…”
Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.
★★★★★
Tuesday, December 17, 2019
“I like the modern touches, the ability to text/email practically…”
I like the modern touches, the ability to text/email practically anyone and keep the records in a single location. Very helpful when keeping track of communications in a busy office.
★★★★★
Monday, December 16, 2019
“At months end it will tell me if we are…”
At months end it will tell me if we are balanced or not...I LOVE THAT.
★★★★★
Sunday, December 15, 2019
“Navigation is easy although sometimes it is hard to find…”
Navigation is easy although sometimes it is hard to find what I need, but learning curve is short.
★★★★★
Friday, December 13, 2019
★★★★★
Friday, December 13, 2019
“I have worked with many soft wares and this is…”
I have worked with many soft wares and this is one of the best user friendly I have ever used. It is fast, efficient, and is all in one. Everything I need for keeping up with work orders, tenants info, and home owners. It is the greatest!!
★★★★★
Friday, December 13, 2019
“For the first time since becoming a Property Manager in…”
For the first time since becoming a Property Manager in 1996, I have consistently been able to collect all due Rents, Late Fees, Tenant Reimbursements for Services, and Application Fees. I have had a zero balance due at the end of every month all because of the ease of using AppFolio. My tenants love the fact that they can pay on line anytime of day or night, check their balances and are able to communicate effectively regarding any maintenance needs.
★★★★★
Friday, December 13, 2019
“I have everything available online, anytime. Whether at the office,…”
I have everything available online, anytime. Whether at the office, home or on the road with the mobile app.
