What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Tuesday, January 7, 2020
“Mobility - Being able to access all the same information…”
Mobility - Being able to access all the same information on the go as I would if I was in my office is huge. Ease of use - One of the easiest software's for property management to learn to use and train others to use. Continued Improvements - AppFolio is great at updating and changing the software to meet the needs of its customers.
★★★★★
Tuesday, January 7, 2020
“I like that they continue to increase capabilities and adding…”
I like that they continue to increase capabilities and adding new features. Over the 10 yrs I have been using it it has been a huge benefit to my business.
★★★★★
Monday, January 6, 2020
“It's ease of navigation. Very user friendly. Updates.”
It's ease of navigation. Very user friendly. Updates.
★★★★★
Friday, January 3, 2020
“I really enjoy how easy it is to pay the…”
I really enjoy how easy it is to pay the rent on this software as opposed to other renters where you have to send a check in. I also like how my lease, maintenance requests, and rent payments are all on the same platform.
★★★★★
Thursday, December 26, 2019
“This program has done absolutely everything we have needed it…”
This program has done absolutely everything we have needed it to do. Most companies have 2 or more programs they use for there day to day operations. We have managed to do ours with just one Appfolio It handles our billing, monthly statements, work-orders, and a long list of other things as well.
★★★★★
Friday, December 20, 2019
“First and foremost, the value of the product. You get…”
First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
★★★★★
Thursday, December 19, 2019
“The system is easy to use and the system is…”
The system is easy to use and the system is always being improved with new features. Also, customer service is great!
★★★★★
Thursday, December 19, 2019
“It is a user friendly program and easy to manage…”
It is a user friendly program and easy to manage for accountants, maintenance techs, property managers, etc. There are always updates improving this already fantastic product!
★★★★★
Thursday, December 19, 2019
“The software is a very easy to understand, logical accounting…”
The software is a very easy to understand, logical accounting system that everyone can understand. Easy to create budgets, manage the rental and keep finances in check.
★★★★★
Thursday, December 19, 2019
“What I love about Appfolio is that it is a…”
What I love about Appfolio is that it is a complete software, very practical and easy to use. Also the impressive thing is that they are constantly working to improve.
