What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Wednesday, February 19, 2020
“Detailed daily use and easy to communicate with residents”
Detailed daily use and easy to communicate with residents
★★★★★
Tuesday, February 11, 2020
“I love that the softeware is constantly changing from the…”
I love that the softeware is constantly changing from the feedback of property managers. I appreciate that Appfolio listens to us and make changes.
★★★★★
Thursday, February 6, 2020
“Appfolio is very organized and user friendly. It has to…”
Appfolio is very organized and user friendly. It has to be! Tenants need to be able to enter their work orders easily. I need to be able to get these work orders to vendors easily. I also need to be able to see at a glance where each work order is in the process.
★★★★★
Wednesday, February 5, 2020
“This software is easy to use and the customer service…”
This software is easy to use and the customer service with appfolio is great!
★★★★★
Tuesday, January 28, 2020
“How extremely user friendly it is. Training anyone new is…”
How extremely user friendly it is. Training anyone new is a breeze. And if for some reason you need additional support, the support center with the step by step articles and videos offer great back up support.
★★★★★
Wednesday, January 22, 2020
“My partner, at the time we switched, liked that it…”
My partner, at the time we switched, liked that it was cloud based. I was skeptical. She was right . We no longer have to worry about losing our info when we have to replace a computer. It is accessible from anywhere.
★★★★★
Wednesday, January 22, 2020
“The product is essential to running business smoothly in property…”
The product is essential to running business smoothly in property management. Everyone, including, including myself is able to use this program and must use this everyday on cell phone or on computer.
★★★★★
Tuesday, January 21, 2020
“I love the search bar and how easy it is…”
I love the search bar and how easy it is to find ANYTHING you need. Appfolio is very user-friendly. I love how easy it is to not have to backtrack and update a report instead of starting at the beginning again.
★★★★★
Wednesday, January 15, 2020
“Ease in client management.... Notes, payments, deposits and maintenance”
Ease in client management.... Notes, payments, deposits and maintenance
★★★★★
Wednesday, January 8, 2020
“Keeps track of tenant payments, work orders, notes and texts.…”
Keeps track of tenant payments, work orders, notes and texts. Love that tenants can submit their own work orders with pictures.
