What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Thursday, January 10, 2019
“We were ditched immediately after onboarding and received NO support…”
We were ditched immediately after onboarding and received NO support whatsoever. Our information was ported over incorrectly causing massive accounting errors, owner statments have clerical errors, owners and tenants can't log in or reset passwords. When we call we wait on hold just to put in a support request and have someone email us 2 days later. When we schedule a call they call late and if we can't answer we have no way to call back without putting in another support request and waiting another 48 hours. This has been the worst experience ever and not only for our business but for our owners and tenants as well!
★★★★★
Friday, November 2, 2018
“I work for a flooring company that primarily deals with…”
I work for a flooring company that primarily deals with property management companies. Many of our customers use AppFolio and so we do a good bit of business with their customers. Recently we stopped receiving emails from AppFolio to our G Suite accounts. I have been over every setting and change possible to try to figure out why this is not working on my side with the G Suite Email IT support specialists. Once we had covered all of our bases on our side I called AppFolio and was told that there was nothing they could do because I was not one of their customers. I explained in detail that I needed no private or personal information but that I needed IP and Domain information so that I could white list them since they do not meet G Suite Security standards. The Customer service agent was not only unwilling to help but went so far as to repeat " you are not one of our customers so there is nothing we can do for you" every time I spoke. Rude, unprofessional and unhelpful. Beware any company that calls caustic sarcasm customer service.
★★★★★
Tuesday, October 23, 2018
“I am the homeowner. I have two rentals, one is…”
I am the homeowner. I have two rentals, one is a vacation rental and one is long term. Each managed by different property managers. Both use AppFolio. I have just fired the vacation rental manager mostly due to AppFolio. The system is terrible and not conducive to short term rentals. Property manager insists on it cause it is cheaper then alternatives. I am about to fire the manager handling the long term property. I hired her in June and to this date I have had nothing but trouble logging into owned portal. I am forced to reset password each time, then wait for ever for the reset email, which usually doesn't come. In the future, I will inquire about accounting/management software during interview process. If they are using AppFolio I will move on to next option. Definitely a case of getting what you pay for.
★★★★★
Monday, August 13, 2018
“Is there a 0 star review? We are a property…”
Is there a 0 star review? We are a property management company and have been using the software for years now. Lately we had to change our URL to align with our company name. First off, their support gave us a new url and confirmed that it was clear and good for us to use. After few weeks they had to change it because it was already used by a different company. They didn't care on all works that we had to go through specially all the expenses that we spent with the marketing. We've had several conversation for them if they can find a way since it wasn't our error but all they have to do was to give us BS. After promising that they will be reversing the charges that we spent on marketing, nothing has been refunded after our URL has been changed. We've had several tickets submitted lately but none of them have been resolved. They kept on telling us that they will escalate the case and someone will call us back but none of them called but closed the ticket unresolved. These guys are just after our money. Right now they are charging our tenants for $25 for convenience fee for online payments (Seriously) and yet your service is a big BS. You guys really suck!! Please improve your service to be easier for your customers.
★★★★★
Thursday, July 12, 2018
“We have been utilizing AppFolio for over 5 years now.…”
We have been utilizing AppFolio for over 5 years now. The one thing that I can say has been consistent since day one is HORRIBLE CUSTOMER SERVICE. We have been dealing with a accounting issue for well over a year now and they still have not resolved which is costing us a insane amount of time and money not to mention making us look horrible with clients. Let me also not forget to mention that the issue occurred after they took it upon themselves to do a "software update". We are not the only company affected there are so many others I am finding out. The accounting of the software is useless! We would be better off utilizing Quickbooks. The system continuously tries to overpay/underpay owners when calculating payments and to make matters worse the money comes from suppressed GL accounts that are supposed to come 100% to our company. We are at a point of hiring legal counsel from the amount of money this company has cost us! Please do your homework before buying into this crappy software.
★★★★★
Friday, May 4, 2018
“Always issues with accounting. As well as login. Says login…”
Always issues with accounting. As well as login. Says login info isn’t right. I’m 100% sure it is. More than that in fact... Login reset password option doesn’t work. Says it sent it. It didn’t. Not even in spam. Used them as a tenant for a couple years. Never been impressed.. It’s for landlords ONLY. Screw the tenants that keep landlords in business, who’d have nothing without us. My last landlord used it and there were always issues. New one uses it and always issues now, too. I don’t have these problems with anything else! Fix your password reset option. Actually send out the reset emails you say you sent!
★★★★★
Tuesday, April 5, 2016
“Worst company to take care of information for companies. I…”
Worst company to take care of information for companies. I had an account with them. Now that it is tax season, I cannot access forms and files for my taxes. they will not get the forms for me. They said to go to another company for help. I would suggest every company should do the same. Go to another company.
★★★★★
Thursday, February 25, 2016
“Not user friendly in accounts payable/write checks or bank recs.…”
Not user friendly in accounts payable/write checks or bank recs. Contacting and getting support takes days!
★★★★★
Tuesday, January 27, 2015
“APPFOLIO is not completely transparent in their dealings (some of…”
APPFOLIO is not completely transparent in their dealings (some of their programs may be illegal to use in your state) and don't seem to grasp the outdated notion that THE CUSTOMER COMES FIRST. When I recently pointed out to an upper level management person that using their new "INSPECTION APPLICATION" would cause me to break license law in my state (Washington) , I was told that all they did was provide the APP and it was my problem if it was illegal. What the hell? I was also told that it is APPFOLIO'S practice to release new APPLICATION before they are fully developed to get customer feedback first so that their new idea can be refined. Well that sounds progressive and smart but NOT when using their "incomplete application" will result in being cited by the Department of Licensing! Go figure! I wish I had the phone number or someone high up in that organization... surely they are unaware of what I am describing. Anyone have a phone number for me?
★★★★★
Friday, May 16, 2014
“I have been using Appfolio for the past six months.…”
I have been using Appfolio for the past six months. Overall, I am satisfied with the software, but maybe it's because our company just transferred over from Yardi Genesis (very old school). One of the main issues I am having with Appfolio is there is no way to account for credit card purchases. When expenditures are made, the only account available to be offset is a cash account. Proper accounting is to offset the debit in the expense account with a credit in a liability account (such as a credit card payable account). Basic accounting , but Appfolio still cannot perform this function. What does this say about a company, that prides itself for being an accounting software, when it still cannot perform this basic function? It has been a real set back due to the regular use of credit cards in our daily operations.
