What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Tuesday, January 22, 2019
★★★★★
Tuesday, January 22, 2019
“I love Appfolio and the ease of the program. The…”
I love Appfolio and the ease of the program. The use on my phone allows me to be literally anywhere and have all the information that i need at my fingertips. If you are in property management you need this program. I have used it for now 4 years and love it and wish i would have gotten it earlier, it is worth every penny invested.
★★★★★
Tuesday, January 22, 2019
★★★★★
Tuesday, January 22, 2019
★★★★★
Monday, January 21, 2019
“Excellent rental software. Great customer service.”
Excellent rental software. Great customer service.
★★★★★
Monday, January 21, 2019
“Love AppFolio. Super user friendly. Really helps with property management.”
Love AppFolio. Super user friendly. Really helps with property management.
★★★★★
Thursday, January 17, 2019
“Comments: Overall this is a very good software. Pros: Ease…”
Comments: Overall this is a very good software. Pros: Ease of use and functionality. Has all the utilities you need in a PM Software! Loved the layout and all the extra features! Cons: Expensive and more suitable for 100 properties. This was the highest price PM Software I have demo'd.
★★★★★
Tuesday, January 15, 2019
“Pros: Very user friendly, easy to operate and go from…”
Pros: Very user friendly, easy to operate and go from page to page between tenant, owner or property page. Easy to keep bookkeeping up to date and pay vendors or owners. Cons: I would like to see more options of reasons for denying the applicant for rental property. Overall: Great experience, can't say anything negative.
★★★★★
Tuesday, January 15, 2019
“Pros: Simple, yet deep with what is possible to do…”
Pros: Simple, yet deep with what is possible to do with this software. Cons: More Videos. I wish you had a youtube page with Howto videos.
★★★★★
Friday, January 11, 2019
“This is our MAIN program in the office; therefore, I…”
This is our MAIN program in the office; therefore, I use it every single day. It's always open on one of my Internet tabs on Mozilla. The actual layout of the homepage, including the color scheme of the program, is easy to follow, read, understand, and pleasing to the eye (soft blue hues). You can easily keep track of vendors, owners, tenants, and billing/invoicing. I think it's a quick program to learn even though there are so many features I don't personally use - I know several other people in our office use them. If we ever have an issue we can contact them and the turn around time is super fast. They call us the same day and are always helpful and knowledgeable and even follow up with emails after the calls. AppFolio welcomes suggestions from clients and actually follows through with implementing the updates! They are always evolving and making things easier and more efficient. Maintenance orders are a breeze with our system. Vendors are integrated with billing and we have all the information in one place. We also find it very easy to advertise with this program and it goes out to several locations and websites. Our website is also powered through AppFolio so it saves us an additional step when making updates and getting the most accurate information out there. I'd definitely recommend this program 10/10! Pros and Cons It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues. AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order. I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program. Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere. Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
