What is AppFolio?
AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business. Our online property management software includes complete accounting and property management functionality, including the ability to: -Provide instant access to reports and statements directly through the Owner Portal -Post vacancy ads to your website and hundreds of listing sites on the Internet -Accept online rental applications and leases -Quickly screen residents -Streamline dues increases and rent collection online -Perform mobile inspections -Communicate with residents through text messages
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AppFolio Reviews (410)
- ★★★★★348
- ★★★★★30
- ★★★★★7
- ★★★★★5
- ★★★★★20
Review Summary
Generated using AI from real user reviews
AppFolio has a starkly divided user base: most reviews are uniformly enthusiastic, but a significant minority report serious customer service failures.
Users who are satisfied praise the software consistently on ease of use, cloud accessibility, and all-in-one functionality covering rent collection, work orders, accounting, and tenant communication. Many highlight that the platform is intuitive enough to train quickly and that AppFolio regularly updates features based on user feedback. The online payment capability and mobile access are frequently mentioned as practical wins for operations.
The dissatisfied reviewers, however, describe unresponsive support as a dealbreaker. Multiple complaints centre on response times spanning weeks to over a month, unresolved critical issues (such as vacancy listings failing to post to advertising networks), and support staff who fail to follow up after initial contact. One reviewer noted they were denied onboarding entirely due to not meeting a 50-door minimum, despite paying the stated fee. A few reports also flag that the marketing integration with partner sites like Zillow is unreliable, leaving users to manually fix syncing problems while paying for the feature.
The gap between user experience groups suggests AppFolio's product design succeeds, but its customer support infrastructure struggles—particularly for smaller accounts or those with complex issues.
★★★★★
Friday, December 13, 2019
“User friendly and very easy to research and run reports”
User friendly and very easy to research and run reports
★★★★★
Friday, December 13, 2019
“The features on appfolio is great. It is very easy…”
The features on appfolio is great. It is very easy to use.
★★★★★
Friday, December 13, 2019
“ease of use, able to conference call with reps.”
ease of use, able to conference call with reps.
★★★★★
Wednesday, December 11, 2019
“From using AppFolio before it was "New York Ready" to…”
From using AppFolio before it was "New York Ready" to now has really been a game changer for our company! The functionality, stability and tracking of every entry is unprecedented. You can navigate through AppFolio with ease and track all maintenance requests, work orders, accounting and much more! As we continue to use AppFolio, the updates and new features are always very, very useful.
★★★★★
Wednesday, December 11, 2019
“This is the best property management software out there, it's…”
This is the best property management software out there, it's user friendly and visually attractive. In it's simplicity it makes complicated processes a breeze.
★★★★★
Tuesday, December 10, 2019
“User friendly and integrates nicely. A lot of features to…”
User friendly and integrates nicely. A lot of features to use that make it easy to track payables and receivables, as well as work orders.
★★★★★
Tuesday, December 10, 2019
“It has changed our company's business. Won't be able to…”
It has changed our company's business. Won't be able to do without this software. So many good features. It is amazing and I don't want our competitors to use this bc this software will make every one using it extremely successful. Excellent
★★★★★
Tuesday, December 10, 2019
“Appfolio is user friendly and easily a self taught system.…”
Appfolio is user friendly and easily a self taught system. The Tenant and Owner Portals are fantastic, Tenants can pay rent online, Owners can send us fund contributions. Funds are received immediately.
★★★★★
Tuesday, December 10, 2019
“The ease of using/training it. I am not one for…”
The ease of using/training it. I am not one for change, but ultimately the change is to better the system.
★★★★★
Tuesday, December 10, 2019
“Without this software I can't imagine doing this job! I…”
Without this software I can't imagine doing this job! I was fortunate to start this in this industry with AppFolio.
