Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Thursday, December 31, 2015
“David and the Zenefits crew was extremely helpful, courteous, personable,…”
David and the Zenefits crew was extremely helpful, courteous, personable, and extremely knowledgable. Being somewhat uninformed and unfamiliar with the process, I always felt like my questions were answered and my best interests were being looked out for. I would highly recommend Zenefits to anyone looking to streamline their processes or simply anyone who needs help with their company HR.
★★★★★
Thursday, December 31, 2015
“Our company recently reached 35 people and we did not…”
Our company recently reached 35 people and we did not have an HR platform and we were getting ready to leave Cal Choice and choose new insurance plans for our team. We were worried about switching with a Dec. 1 start date. We started researching companies that provided HR platforms with benefits and after much research, I chose Zenefits. The set up was easy and the service so far has been excellent and I love the new platform for its ease of use. We got everyone loaded and new plan choices were made and everyone was enrolled on time!!! My employees really like the onboarding process and having all the benefit information in a portal that they can log in to anytime and everything is right there in one place. Also, when an employee leaves the company, the COBRA set up is extremely quick and easy too. I have been really happy so far with the efficiency and attentiveness of the Zenefits group so far and am very happy I made the change to this platform.
★★★★★
Wednesday, December 30, 2015
“Zenefits is an awesome company. Their team is a direct…”
Zenefits is an awesome company. Their team is a direct product of theirs company's culture. Every single person I worked with was thorough, quick, and guided me directly in the direction I needed to go. Even if that specific person did not have the answer, they would transfer me to someone who did. Amazing service and excellent staff.
★★★★★
Wednesday, December 30, 2015
“Rave reviews from our Operations Group. We've had only a…”
Rave reviews from our Operations Group. We've had only a positive experience with the implementation team at Zenefits. This team has shown the utmost respect for our time and privacy and with complete professionalism. Would highly recommend working with Zenefits. We love being paperless!
★★★★★
Wednesday, December 30, 2015
“We are a fast growing tech start-up who recently implemented…”
We are a fast growing tech start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin and payroll. I've been through AWFUL implementations in the past with many of the national service providers and I was hesitant to make the which at first but Zenefits has now earned my TRUST as client. We're very pleased with our implementation partner Michael Goldman. So glad we made the switch, the implementation was great and virtually painless.
★★★★★
Tuesday, December 8, 2015
“Wish I could rate 0. Stay away. Incompetent brokers should…”
Wish I could rate 0. Stay away. Incompetent brokers should have licenses revoked. Offers of coverage are made with no verification of coverage areas, etc. Multiple instances of misinformation leading to real dollars lost during the process. Answer to reported issues is usually "oops - sorry." They clearly hired anyone with a pulse to manage implementations who can't communicate promptly and blame lingering illnesses. Turnover there should be sky-high due to incompetence but they clearly don't care.
★★★★★
Thursday, December 3, 2015
“Great to have employees information in one spot on a…”
Great to have employees information in one spot on a cloud based platform. We previously used an agent to explain the various policies. Now the calls come to me with questions which take up time. However, once the employees get their questions answered they can process their own enrollment documents. I must say the rep assigned to me was wonderful. Appreciated her patience as I squeezed in time to get this implemented. Sign up when you have a quiet period to learn the steps, process, and upload information. We jumped on board during a very intense time of year for me which was frustrating for me as I could not give this my full attention.
★★★★★
Tuesday, December 1, 2015
“The worst ever!! As a former benefits administrator, this company…”
The worst ever!! As a former benefits administrator, this company is clueless!
★★★★★
Thursday, November 12, 2015
“We were in the process this year of making our…”
We were in the process this year of making our HR Department to be paperless. Back in Oct 2015, I was referred by a marketing consultant who uses Zenefits and I called them. I spoke with Robert and I was in awe on how he presented everything. I ended up signing up on the same day because this is exactly what I was looking for. One of the amazing things is......IT IS FREE!!!The next big thing is implementation. It was so easy because of the person helping me. Her name was Katherine. She makes sure that everything is doing right with the implementation process via phone or email. She is responsive and easy to communicate with. This is also a perfect timing for us to have Zenefits, since I was about to change insurance broker and Robert was able to answer all my questions. This is already a "mission accomplished" with our goal of paperless HR from hiring to termination. You will not regret it! Call them right away to streamline your HR processes. Your company will save a lot on time and money plus convenience for employees. I highly recommend!!! AMAZING!!!
★★★★★
Thursday, November 5, 2015
“WORST decision I ever made switching my company to Zenefits.…”
WORST decision I ever made switching my company to Zenefits. They sell you on the easy to use dashboard, which is great, but their broker service is AWFUL! They calculated all my employee rates wrong, which made open enrollment a nightmare. Our enrollment was over a month a go and we still haven't received a billing telling us if we are even enrolled. They enrolled employees in our supplementary plans that did not sign up. Nothing but problem after problem!
