Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Monday, July 18, 2016
“It was free- can't beat that! Good layout for the…”
It was free- can't beat that! Good layout for the employees as well. The fields aren't as customizable as we'd like. We couldn't put in all the things we wanted. Know what you're looking for in a software. There are a lot of different types.
★★★★★
Wednesday, June 22, 2016
“For a company with less than 10 employees, it makes…”
For a company with less than 10 employees, it makes sense to use automated software. The problems arise when the software stops working and forces you to talk to a real person to get things going again. Last year, they screwed up our benefits and didn't put us on the zero deductible plan - never fixed it either. This year, we switched insurance carriers and we've had to restart the process 3 times, pushing back the benefits start date each time. I have appointments and surgeries to keep rescheduling and this is just getting ridiculous. It doesn't help that our reps are near impossible to reach and they notify us of deadlines just hours before a submission is due.
★★★★★
Monday, June 20, 2016
“Worked like a charm and super simple to use! It…”
Worked like a charm and super simple to use! It did everything that I needed it to and I was able to accomplish what I wanted with it!
★★★★★
Monday, June 20, 2016
“I had a few occasions where I had to dial…”
I had a few occasions where I had to dial up my co-workers for work reasons, and Zenefits app helped me finding their contact information. It helped me finding my co-workers' contact information. It does its job, and I was satisfied. It sometimes takes a while to load the profile photos, but otherwise it was great.
★★★★★
Monday, June 20, 2016
“We started using it from the beginning of forming our…”
We started using it from the beginning of forming our company (over two years ago) and have been really pleased with the amount of features and support that Zenefits has provided. With any new company, there are usually some hiccups, but, they are always quick to fix problems and always available. We initially started out by using it as a platform before using them as our broker and haven't looked back since. We have two offices in California and Arizona and it has been really easy to onboard new employees remotely. Speed of onboarding, new features, seamless integration to QuickBooks for payroll, price, automation of most things HR. Doesn't handle international payroll yet (filing taxes, etc.) If you are looking to automate your HR, this is a great first step. You don't even have to use them for health insurance if you don't want to switch but I highly recommend it. Goodbye paper.
★★★★★
Thursday, May 12, 2016
“The product is easy to use and my rep has…”
The product is easy to use and my rep has put up with a lot from me and maintained professionalism at all times. He is the best rep I have ever had with any company! Actually the the whole company has wonderful friendly customer service. I have nothing bad to say about the product or vendor It super easy to use; it just takes time to learn how it works just like any other software
★★★★★
Wednesday, May 4, 2016
“I like how quickly they implement your suggestions. We would…”
I like how quickly they implement your suggestions. We would request for certain features that were not yet available to be considered in future development, and within a couple of weeks our ideas were added to the software. I like how they simplified the onboarding process. For the most part their HR records platform works pretty well. The problems I came across were from using the benefit platform. The customer service process needs work. You have no direct contact (broker) to call/email when you have issues. There is a generic email address and phone number and a random rep will respond. You may have multiple conversations going at once with different people. There are also quite a few errors that have been made throughout our time with Zenefits, i.e. benefit plans from the previous year were not re-uploaded during open enrollment, therefore, were unavailable to our employees, enrollment apps were not sent to the carrier on time so employees who thought they had coverage did not, eligibility dates were not correct so benefit enrollments were not completed on time and the ACA reporting was a complete mess. In the end I do not trust Zenefits to get what I need and do as much work possible directly with the carriers. This company has a great concept, however, they have many growing pains to endure and unless you can afford to be a part of the trial by error learning curve, I would suggest going a different direction until they are more established.
★★★★★
Friday, April 29, 2016
“Wonderful experience with David Newman, he was super attentive and…”
Wonderful experience with David Newman, he was super attentive and quick. The software is super easy which makes a huge difference.
★★★★★
Wednesday, April 27, 2016
“The overall concept is good; they need better customer service.…”
The overall concept is good; they need better customer service. The implementation of medical, dental, and vision plans has been terrible and trying to get it cleared up has been a disaster with slow response times from customer service reps. Effective dates have been all messed up - and confusing to our employees. Personally, I would wait until they get their head wrapped around all the issues they have.
★★★★★
Monday, April 25, 2016
“The UI of the product is the best I have…”
The UI of the product is the best I have seen. It's user friendly in that regard and easy to navigate for employees. As a vendor, my Account Manager and her supervisor seem intelligent, efficient and doing the best they can with an inferior product. They have not gotten a correct health benefits payroll deduction since November - it's April. They send you to multiple payroll specialists who you have to re-educate on the problem. I have encountered the same issue with double-deductions being pushed from Zenefits every single month. I am typically left double-checking that the second payroll of the month has been corrected; 50% of the time it has not. No one knows why our benefits deductions keep screwing up. Every time they think they fix the issue it goes wrong again. Ultimately we had to switch mid-year to a new vendor because they couldn't get anything right. This is only one of the multiple issues I have had on the benefits end of things. There isn't enough time in my day to explain to you how challenging they made open enrollment and health deductions. I would imagine it is fine for small companies with straight forward contributions and deductions. If you are a company with an HR team and any special requests as far as contributions for benefits, DO NOT USE THIS PRODUCT. They have no idea what they are are doing, how to scale the product or handle customer support in a timely manner. What a joke/tragedy this has been for all of my employees and our company to use Zenefits.
