xln telecom

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xln telecom Reviews


Out of 5 stars
(8 Reviews)


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from Ne46

Friday, March 16, 2018

I just want to say I’m are Xln costmer for more than few years it’s about 1 year or more I have problems with my internet. At any time I call them there just say I’m sorry I’m sorry I’m sorry I’m sorry. But that sorry never do my job all the time xln put me down at my business I have to use my mobile phone internet must must of time and there charge me £33 every month only for internet. In end I like to say it’s very very bad service.

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from Envy hair&beauty

Wednesday, March 14, 2018

Don't trust this company.
XLN has been nothing but a rip off and stress for me and my small business.
I wrote a review last year after being duped into entering into a new contract with them after they decided to change my contract mid way through my term. Apparently I had to enter into a new contract or face a £299 fee for leaving because I hadn't seen their email and responded within a 30 day period. The contract Id previously agreed in to was no longer going to be on the market and instead I had to enter into a more expensive contract (£10 pcm more for less privileges!) Bear in mind this was mid way through my contract and not near the end. In the end I had no choice but to take on another 12month contract to get a lesser price- still nowhere near the price I had initially agreed to in my first contract.
CHECK YOUR INVOICES! CHECK YOUR EMAILS! I run a small business alone, with income calls only and my invoices became more and more expensive for no reason. I queried these and was told they'd added on insurances and packages that they said would be better for me that I hadn't agreed to and that wasn't in my contract.

I write again as during this new contract, months in I received another email, no phone calls or letters only 1 email to declare that my contract was changing AGAIN to a far more expensive one and the one I'm in now would no longer be available. This time I phoned straight away and was advised that I could change supplier with no fee within 30 days which I was more than pleased to do! Once I had changed supplier I began to receive umpteen phonecalls and emails threating that I owed £299 for changing.
Called XLN and after many contradicting conversations and them shaming other companies to gain back my business, It was agreed that I was within my rights to leave.
I was lucky this time to have seen that 1 email theyd sent.
This is bad business practice, surely they wont get away with this for long!
Get out whilst you can or you'll be tied into contracts that don't suit you for a long time!

I will now most likely get the bog standard automated reply below to contact them regarding this issue...
After months on end of contacting them trying to get them to help a small business owner who's been massively let down by their company they failed to help or resolve any issue I had.

2 of 2 people found this review helpful.

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from Residential

Thursday, February 22, 2018

When we moved in to our rented accommodation we were told we had to pay £300 to cancel our Landlords XLN business broadband/telephone line, or take it up on a new residential contract. We could not afford to cancel so had no choice but to take up the new contract. Slow intermittent broadband was an understatement but what choice did we have?

We have now been told we have to leave from our home as our Landlady is selling it due to very ill health (currently having her heart operated on and due to be in hospital for at least a month if not more) Not only are we losing our home but work also due to having to relocate.

I contacted XLN today to explain that we have to move so could we please end our contract to be told yet again that we have to pay the £300 cancellation fee or for our Landlady to contact them to take the contract over as a new tenant....She is in hospital!!! I have been told that we have to provide an eviction notice dated and signed, which we do not have and can not get, and if, god forbid she does not make it after the operation, we are pretty much stuffed.

Customer service is obviously not a high priority for XLN.

1 of 1 people found this review helpful.

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from The Flag Inn

Thursday, February 15, 2018

This has got to be the worst provider ever. I took over a small business and these jokers are the company they used. I asked my previous supplier to take over the line and broadband but this company dug there heels in refusing to allow the line and number to be change they told me the only way I’m getting the same number would be to join them which I was not prepared to do so tried holding me to ransom.

The customer service is shocking constantly repeating myself. I spoke to Ofcom who advised me to make them aware they are breaking telecom rules and I just got laughed at.

Since then I have made a complaint to Ofcom and waiting to hear the outcome.

I would advise downloading an app to record any calls before speaking to them and make them aware they are being recorded you will be shocked the way they speak to you.


4 of 4 people found this review helpful.

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from Fervo Renewable Energy

Wednesday, December 20, 2017

Customer service is terrible. It takes at least 4 or 5 calls and complaints before anything is done. Many promises are made, but are totally meaningless.

8 of 8 people found this review helpful.

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from Alka International

Thursday, November 16, 2017

Apparently they sent me a letter that increased my charges. It is in their contract apparently that they can increase your charges by whatever they like and you have only 30 days from the time they tell you to do anything about. However the letter they send does not warn you about this. .
They increased my charges for a line by 35% and was stuck with them for another year. Finally leaving and out of contract they tried to scare with claims i owed them £299. With new provider going to be saving over £25 month and will be on fibre instead of normal broadband.

4 of 5 people found this review helpful.

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Wednesday, April 26, 2017

Been with Xln for close to a year, service was fine but router had to be reset regularly.
I decided to upgrade to fiber when it became available and here is where the troubles began.
Live date was on a Tuesday, no internet. Reported the fault and to be fair the guy was helpful. I had to report the fault again on Wednesday as the order was still live on the system and he could not physically input it onto the system. On Wednesday I reported the fault again and was told it would be 3 working days although to expect it sooner.
On Friday morning I get a text expecting the broadband to be fixed within 3 working days. I call to complain and the attitude could not of been different with the member of staff, arrogant and obviously on a mini power trip telling me that it is what it is.
Tried to speak to a manager but was refused in a nano second, said I would stay on hold but this was refused.
Now no internet, a key function for my business and days wasted getting the fault even reported.
I always believe you judge a business on how it treats you when you have a problem, XLN have been found to be seriously lacking and I would never recommend them to anyone.
Great when you pay your money each month but god help you when you have a problem, complete arrogance and customer failure.
Each and every person I have spoke to (except the first) has lied to me and given different information after each call.

Update: 10 days and still no internet!

Update: Now been told the ground needs to be dug up and earliest update is 7 days time. No explanation as to why every other business in the building still has internet. I asked to go to dial up or be let out of my contract but this has been refused.
XLN have no interest in what is best for my business, their sole interest seems to be profit. Fair enough they are a business but not very fair on me or my business! XLN are even lower in my already very poor opinion of them.

Apparently XLN have up to 3 months where they don't have to supply me with broadband before I can cancel. For anybody thinking of joining this is a very important term and condition that I think everyone should be aware of. It is interesting the terms and conditions they inform you of when you have a problem.

Latest update:
I made an offer of £200 to XLN to leave my contract as a gesture of goodwill, especially seeing as no service has been provided.
Rohit from complaints has called me today (I have had a few conversations with him) and said no charges will be applied if I edit/remove this review! It is good to know that XLN are bribing customers to keep their reviews artificially high!!
I have requested a copy of the phone call and will be posting a link. XLN are sinking even further into the gutter!!

5 of 5 people found this review helpful.

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Tuesday, August 20, 2013

We have 8 lines with this company, 8 business lines.
All 8 of them have been out of action since Saturday.
We have made more than 20 phonecalls to XLN telecom and still the lines have not been repaired.
To make things even worse, every time we call them we have to go through the entire process of telling them the whole story, going through the entire account checks and name checks and address checks, which by the 20th time is really, really frustrating.
We have contacted BT to move the 8 lines back to BT and i am posting this review to warn people not to be fooled into switching to XLN Telecom.
They really are the worst company we have ever been unlucky enough to deal with. We thought we were saving a couple of quid a month on each line by switching but they have now destroyed our business and really dont know if we will ever recover our lost customers. Imagine 8 lines all out of order for 4 days now and still out of action.

9 of 10 people found this review helpful.

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This page was last updated 15 March 2018 16:23