xln telecom

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xln telecom Reviews


Out of 5 stars
(14 Reviews)


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from HALL

Thursday, May 10, 2018

The worst bunch of money grabbing sharlatons you've come across. Avoid avoid avoid!!!!

2 of 2 people found this review helpful.

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from Iron Press

Tuesday, May 8, 2018

Had nothing but problems with XLN after taking up a contract in January. The router is consistently faulty and our 'Broadband' is painfully slow and drops out 10-15 times a day. Customer service has been prompt but all 3 occasions to fix this have been clearly unsuccesful. I have never experienced such bad service since Virgin Media in the early days.

1 of 1 people found this review helpful.

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from Ks

Tuesday, May 1, 2018

£360 cancellation fee?! After adding a business insurance without my permission and it only covers one socket ?? they been charging me for 16 months and refuse to refund?! Didn’t mention anything about call recording on the phone, bill gone up to £40 a mouth from £28... they don’t even have a manager to speak to me... well good company

1 of 1 people found this review helpful.

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from Turco's Limited

Monday, April 16, 2018

I have had the misfortune of signing up with this company on two occasions. The first was due to their competitive prices. However, the routers they sent me (two) were both faulty. Their 'technical' department blamed everything apart from their cheap and nasty routers for the issues I was having with my broadband. I ended up buying my own router at a cost of £100 so that I could have a stable internet connection. I found a different provider once my contract was up for renewal but had their customer services call me to say they'd beat the quote and that I'd have my own personal account manager who would take care of any possible future issues.

As I had my own router already set up for my security cameras etc., I thought "ok, I'll give it another go". What a huge mistake! Within 4 months of my contract starting, they put their prices up to what they were before!

XLN are a total rip-off company.

PLEASE learn by mistakes and AVOID them at all costs. They are not cheap, their service sucks and they do not keep to their word.

2 of 2 people found this review helpful.

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from Eye vision

Wednesday, March 28, 2018

10 steps behind TALK TALK and BT.
Avoid at all
Costs! 3 months into the contract and I am planning on leaving and have been quoted £400! Biggest con artists and fraudsters. The sales rep are bunch of liers will say anything to get you signed on and there customer service is appalling! I was clearly told by the sales rep all U.K. mobile numbers are free which implies (Lyca numbers ) too as it is a U.K number!
I have been with TALK TALK for several years and they do not add extra charges to leech every penny out of you! They charge you for no caller ID which with talk talk and BT are free. They also charge you for calling Lyca mobile U.K. numbers whereas with TALK TALK and BT it is free. My average bill with talk talk was £30 whereas with XLN it’s £54!! For providing the same services! Also they have added an extra charge for insurance (few £!) without my permission few days ago whereas TALK TALK all breakdowns are free! Stay away as your bills will rise and rise with extra hidden charges! Please stay away from this fraudulent company I will be taking them to Court for misleading customers! Stay away! They are 10 steps behind other TALK TALK and BT.

7 of 7 people found this review helpful.

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from Northumberland Honey

Monday, March 26, 2018

Having to review here, as XLN had this review silenced on Trust Pilot, making up a nonsence story that we have multiple accounts writing multiple reviews, this is not the case. Simply see how many positive reviews of XLN there are on trust pilot! Something not right is going on!

In our experience of 18 months with them, they are a very bad company, they answer the phone quickly, but are absolutely not to be trusted, stay clear.

Had an email through saying our contract would go from £30 per month to £37.99 per month, this is part way through the contract.

When phoned up to ask why this is the case, we were simply told that they could change our payment amount on the contract as it was in their terms and conditions that they can charge what they like for the contract and they decided that the contract we were on was no longer available, despite signing upto the contract when we joined as a special offer for what we thought would be the entire period of the contract.

The only thing they could offer us was yet another charge for a card machine if we wanted a card machine with them. As if!

Businesses need certainty in regular payments, not make the price up as you go along and hope no one notices.

Needless to say we are now cancelled

AS AN UPDATE following our intial attempt to cancel

Trust pilot have now removed this review as XLN reported it, suggesting we have multiple accounts reviewing XLN, this is NOT the case. We have wasted enough of our time on this corrupt company and do not wish ourselves or anyone else to have to waste any of their time either.

It re-inforces how underhand the company is, having also just spoken to an agent at XLN again (following automated message bombardment advising they will be charging us £299 if we try to leave) the agent was very unhelpful, seemed disinterested in the conversation and would not committ to any contractual information or obligations. He could not even clarify when they would make the charge or how it would be collected.

Needless to say, it seems trust pilot cannot be relied upon to broadcast and manage genuine reviews

4 of 4 people found this review helpful.

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from Ne46

Friday, March 16, 2018

I just want to say I’m are Xln costmer for more than few years it’s about 1 year or more I have problems with my internet. At any time I call them there just say I’m sorry I’m sorry I’m sorry I’m sorry. But that sorry never do my job all the time xln put me down at my business I have to use my mobile phone internet must must of time and there charge me £33 every month only for internet. In end I like to say it’s very very bad service.

4 of 4 people found this review helpful.

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from Envy hair&beauty

Wednesday, March 14, 2018

Don't trust this company.
XLN has been nothing but a rip off and stress for me and my small business.
I wrote a review last year after being duped into entering into a new contract with them after they decided to change my contract mid way through my term. Apparently I had to enter into a new contract or face a £299 fee for leaving because I hadn't seen their email and responded within a 30 day period. The contract Id previously agreed in to was no longer going to be on the market and instead I had to enter into a more expensive contract (£10 pcm more for less privileges!) Bear in mind this was mid way through my contract and not near the end. In the end I had no choice but to take on another 12month contract to get a lesser price- still nowhere near the price I had initially agreed to in my first contract.
CHECK YOUR INVOICES! CHECK YOUR EMAILS! I run a small business alone, with income calls only and my invoices became more and more expensive for no reason. I queried these and was told they'd added on insurances and packages that they said would be better for me that I hadn't agreed to and that wasn't in my contract.

I write again as during this new contract, months in I received another email, no phone calls or letters only 1 email to declare that my contract was changing AGAIN to a far more expensive one and the one I'm in now would no longer be available. This time I phoned straight away and was advised that I could change supplier with no fee within 30 days which I was more than pleased to do! Once I had changed supplier I began to receive umpteen phonecalls and emails threating that I owed £299 for changing.
Called XLN and after many contradicting conversations and them shaming other companies to gain back my business, It was agreed that I was within my rights to leave.
I was lucky this time to have seen that 1 email theyd sent.
This is bad business practice, surely they wont get away with this for long!
Get out whilst you can or you'll be tied into contracts that don't suit you for a long time!

I will now most likely get the bog standard automated reply below to contact them regarding this issue...
After months on end of contacting them trying to get them to help a small business owner who's been massively let down by their company they failed to help or resolve any issue I had.

6 of 6 people found this review helpful.

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from Residential

Thursday, February 22, 2018

When we moved in to our rented accommodation we were told we had to pay £300 to cancel our Landlords XLN business broadband/telephone line, or take it up on a new residential contract. We could not afford to cancel so had no choice but to take up the new contract. Slow intermittent broadband was an understatement but what choice did we have?

We have now been told we have to leave from our home as our Landlady is selling it due to very ill health (currently having her heart operated on and due to be in hospital for at least a month if not more) Not only are we losing our home but work also due to having to relocate.

I contacted XLN today to explain that we have to move so could we please end our contract to be told yet again that we have to pay the £300 cancellation fee or for our Landlady to contact them to take the contract over as a new tenant....She is in hospital!!! I have been told that we have to provide an eviction notice dated and signed, which we do not have and can not get, and if, god forbid she does not make it after the operation, we are pretty much stuffed.

Customer service is obviously not a high priority for XLN.

4 of 4 people found this review helpful.

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from The Flag Inn

Thursday, February 15, 2018

This has got to be the worst provider ever. I took over a small business and these jokers are the company they used. I asked my previous supplier to take over the line and broadband but this company dug there heels in refusing to allow the line and number to be change they told me the only way I’m getting the same number would be to join them which I was not prepared to do so tried holding me to ransom.

The customer service is shocking constantly repeating myself. I spoke to Ofcom who advised me to make them aware they are breaking telecom rules and I just got laughed at.

Since then I have made a complaint to Ofcom and waiting to hear the outcome.

I would advise downloading an app to record any calls before speaking to them and make them aware they are being recorded you will be shocked the way they speak to you.


7 of 7 people found this review helpful.

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from Fervo Renewable Energy

Wednesday, December 20, 2017

Customer service is terrible. It takes at least 4 or 5 calls and complaints before anything is done. Many promises are made, but are totally meaningless.

10 of 10 people found this review helpful.

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from Alka International

Thursday, November 16, 2017

Apparently they sent me a letter that increased my charges. It is in their contract apparently that they can increase your charges by whatever they like and you have only 30 days from the time they tell you to do anything about. However the letter they send does not warn you about this. .
They increased my charges for a line by 35% and was stuck with them for another year. Finally leaving and out of contract they tried to scare with claims i owed them £299. With new provider going to be saving over £25 month and will be on fibre instead of normal broadband.

6 of 7 people found this review helpful.

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Wednesday, April 26, 2017

Been with Xln for close to a year, service was fine but router had to be reset regularly.
I decided to upgrade to fiber when it became available and here is where the troubles began.
Live date was on a Tuesday, no internet. Reported the fault and to be fair the guy was helpful. I had to report the fault again on Wednesday as the order was still live on the system and he could not physically input it onto the system. On Wednesday I reported the fault again and was told it would be 3 working days although to expect it sooner.
On Friday morning I get a text expecting the broadband to be fixed within 3 working days. I call to complain and the attitude could not of been different with the member of staff, arrogant and obviously on a mini power trip telling me that it is what it is.
Tried to speak to a manager but was refused in a nano second, said I would stay on hold but this was refused.
Now no internet, a key function for my business and days wasted getting the fault even reported.
I always believe you judge a business on how it treats you when you have a problem, XLN have been found to be seriously lacking and I would never recommend them to anyone.
Great when you pay your money each month but god help you when you have a problem, complete arrogance and customer failure.
Each and every person I have spoke to (except the first) has lied to me and given different information after each call.

Update: 10 days and still no internet!

Update: Now been told the ground needs to be dug up and earliest update is 7 days time. No explanation as to why every other business in the building still has internet. I asked to go to dial up or be let out of my contract but this has been refused.
XLN have no interest in what is best for my business, their sole interest seems to be profit. Fair enough they are a business but not very fair on me or my business! XLN are even lower in my already very poor opinion of them.

Apparently XLN have up to 3 months where they don't have to supply me with broadband before I can cancel. For anybody thinking of joining this is a very important term and condition that I think everyone should be aware of. It is interesting the terms and conditions they inform you of when you have a problem.

Latest update:
I made an offer of £200 to XLN to leave my contract as a gesture of goodwill, especially seeing as no service has been provided.
Rohit from complaints has called me today (I have had a few conversations with him) and said no charges will be applied if I edit/remove this review! It is good to know that XLN are bribing customers to keep their reviews artificially high!!
I have requested a copy of the phone call and will be posting a link. XLN are sinking even further into the gutter!!

8 of 8 people found this review helpful.

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Tuesday, August 20, 2013

We have 8 lines with this company, 8 business lines.
All 8 of them have been out of action since Saturday.
We have made more than 20 phonecalls to XLN telecom and still the lines have not been repaired.
To make things even worse, every time we call them we have to go through the entire process of telling them the whole story, going through the entire account checks and name checks and address checks, which by the 20th time is really, really frustrating.
We have contacted BT to move the 8 lines back to BT and i am posting this review to warn people not to be fooled into switching to XLN Telecom.
They really are the worst company we have ever been unlucky enough to deal with. We thought we were saving a couple of quid a month on each line by switching but they have now destroyed our business and really dont know if we will ever recover our lost customers. Imagine 8 lines all out of order for 4 days now and still out of action.

14 of 15 people found this review helpful.

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This page was last updated 09 May 2018 05:50