At VeloxServ, we provide reliable remote hands and technical support, giving our customers the confidence that their infrastructure is always accessible, supported, and well maintained.
Remote Hands Support
We offer 24/7 remote hands support across our UK data centres, acting as an extension of your in-house IT team. Our experienced on-site engineers are available at all times to carry out physical tasks on your behalf, including hardware reboots, cabling changes, rack adjustments, drive and component replacements, and backup media swaps. Whether work is planned or urgent, we respond quickly to keep your systems running smoothly.
24/7 Data Centre Access
In addition to remote assistance, we provide secure 24/7 access to our data centres, allowing authorised customers to visit and work on their equipment whenever required. This ensures complete flexibility, whether you need to carry out maintenance, installations, or inspections outside normal business hours.
Technical Support
Alongside our on-site services, we deliver technical support through our help desk and ticketing system. Customers can raise and track support requests, access documentation, and receive expert guidance from our knowledgeable support team. We assist with network issues, troubleshooting, and general technical queries related to our hosted and connectivity services.