UK Secure Web Hosting

UK Secure Web Hosting

20 Reviews · Last reviewed on 11 May 2020

Serchen Index

13.30
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20
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UK Secure Web Hosting Reviews

2.2

Good!

20 Reviews

Last reviewed on
11 May 2020

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Tuesday, May 19, 2020

Verified Review

DO NOT sign up with this company! the automated website will take your money but there appears to be nobody at the helm. No customer service, the help l;line is disconnected. It looks like they have gone bust but failed to tell their customers. I am trying to cancel but with no customer services, that seems impossible. I am a long-standing customer and previously had a good servicer and direct contact with Ed Well,s the owner.

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Monday, May 4, 2020

Verified Review

I have been working with a client that uses UK Secure Webhosting and our website suddenly got hacked. Absolutely no support from UK Secure Webhosting, tickets raised and no response. Phones are all turned off.

The worst part is, you have to submit a request to cancel! Which they obviously haven't responded too.

You do not have access to remove your own payment details from the website! This company is not going to let us cancel and will keep taking payments.

This company is fraudulent and I will be getting police and trading standards involved. Avoid at all costs!

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Thursday, April 16, 2020

Cannot access website via admin, cpanel or webmails since Covid-19 disruptions. Have sent numerous tickets, phone line constantly engaged, have emailed and still no response whatsoever for over 4 weeks. Customer service does not exist. We provide frontline services to the prisons and need to access our website to notify visitors of present arrangements etc. It is imperative we get a response and there is absolutely nothing from them. They are however sending out their invoices for payment!!!!

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Tuesday, April 14, 2020

Verified Review

I am bitterly disappointed with Uk secure Web hosting and their customer support. I paid for a domain name renewal and they did not renew it. Now my domain name has been suspended.... my email and website are both down and my business cannot operate.
No response to online enquiries, tickets opened, phone number not answering.
How can they call themselves a Provider? I will be taking my business away from them and would never recommend them to anyone.

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Monday, March 30, 2020

Uk Secure Web Hosting seem to have all but disappeared. I noticed problems when I started to get bill for the same domains then my key domain was never re-newed. Numerous emails/calls to Nominet and other bodies I've managed to move all my domains over to 1&1 who have been very helpful.

Somethings not right with this company. They still have a functioning website, will still take money from you, but they will not provide a service that you are paying for.

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1 of 1 people found this review helpful.
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Thursday, January 2, 2020

I have been trying to reach technical support for days, no response, phone line dead, online chat dead. My site went offline due to me exceeding my bandwidth even though I’m paying for unlimited bandwidth. This is is worst experience ever with a provider. I don’t think anyone actually works there. hello is there any one there? I’ve lost hundreds of pounds of orders and customers thanks to these guys.

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5 of 5 people found this review helpful.
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Tuesday, July 30, 2019

Service increasingly poor, SSL certificate doesn't work, charged today for invoice from 2018 again, thinking of moving providers. One extra star for keeping my web site up.

2 of 2 people found this review helpful.
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Wednesday, May 15, 2019

UK Secure Web Hosting were a great help today and solved my issue within minutes! Great professional service, would strongly recommend!

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Friday, May 3, 2019

I have not been getting responses to support tickets for months now - going to look into alternatives as others have suggested.
Any advice?

Response from UK Secure Web Hosting:
13 May 2019 at 01:32

Hi Fredrick,

I'd like to sincerely apologise for our recent lack of support. Can you please email me directly at [email protected], so we can make things right. I look forward to helping you and to work towards keeping your business with UK Secure Web Hosting.

Best Regards,

Ed Wells

3 of 3 people found this review helpful.
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Wednesday, March 20, 2019

UK Secure Web Hosting suspended my companies cPanel hosting account without notice last month.

I was a loyal customer in my second year which I had paid in full and not due to renew until 31st July 2019.

Despite numerous support requests and a phone number that doesn’t work I had no alternative but relaunch our website from a backup with another company with considerable costs.

Unfortunately a substancial amount of data has also been lost including my email accounts that I have no access to.

I would advise current customers to move elsewhere and download all data ASAP.

2 of 2 people found this review helpful.
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Monday, March 18, 2019

Have been with them for many years with good service and support.

Website down all morning including Support website. Having read recent comments really worried I might have to change hosts.

Anyone with any news?

4 of 4 people found this review helpful.
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Monday, March 4, 2019

I had the same problem. This site used to be really good. I used to have always help quickly, but something has happened. They do not respond emails, the phone number does not work. I paid my subscription and my site has still expired. Something is wrong and people should stop paying into this company.

3 of 3 people found this review helpful.
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Sunday, February 17, 2019

Auto Renew isn't auto-renew. Even though I've paid a domain fee (twice) a customer domain is showing as expired. After 3 days of requesting support and a phone number that's not recognised, i've had to go to enom to try and pull the domain control away and host elsewhere. Don't know what's up. Ed has always been on the ball in the past, but it's not a good state of affairs.

3 of 3 people found this review helpful.
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Wednesday, February 13, 2019

The service from this company has gone downhill. Support tickets are simply not answered, the telephone number on their website is out of date and I get the impression they no longer care.

3 of 3 people found this review helpful.
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Monday, February 11, 2019

My domain transfer was supposed to be complete this morning, but my website is still down.
The company did not respond to any of my support tickets. I will try to telephone them tomorrow but do not have high hopes. I am tempted to cancel my contract as their services seem shambolic.

3 of 3 people found this review helpful.
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Friday, January 4, 2019

My website with uksecurewebhosting has been down for over a week, and I cannot get any response from technical support.
Is he company still functioning?

6 of 6 people found this review helpful.
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Monday, November 3, 2014

I've been with UK Secure Web Hosting since 2008 and now have a number of websites which are hosted with them.
I am a semi technical person and the support I have had from UK Secure has been amazing and, they have helped me with a LOT of queries over the years.
Support queries have always been dealt with in a timely and professional manner and they always seem happy to help me with anything from things I have broken to how to increase site speed.
Always reliable and I've always recommended them to other people too - well done UK Secure Web Hosting!

2 of 2 people found this review helpful.
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Tuesday, May 27, 2014

I have a few domains with UK Secure Web Hosting and have never had any problems. The support is outstanding. I would definitely recommend this hosting company.

1 of 1 people found this review helpful.
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Monday, February 3, 2014

I have had to contact UK Secure Web Hosting support a few times whilst setting up my website, they have responded same day every time with constructive advice. I am really impressed with the support of this company and will only ever use them.

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Tuesday, May 7, 2013

We've used UK Secure Web Hosting for years. They are reliable with friendly and helpful support.

2 of 2 people found this review helpful.
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This page was last updated 11 May 2020 23:29