Like other reviewers on this site I had major problems but my problems were from a reseller of theirs and not totalregistrations directly.
After receiving no response for months and being locked out of my domain by my North Wales based supplier I have received excellent service from TotalRegistrations customer support.
It may be normal practice but from my point of view TotalRegistrations have jumped through hoops to help me regain control of my domain.
They also responded same working day to all my emails (10 in total) .
Thank you TotalRegistrations!