The Real PBX
★★★★★ 4.3 · 118 Reviews
What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Friday, May 5, 2017
“Since subscribing to Toll-free number services from The Real PBX…”
Since subscribing to Toll-free number services from The Real PBX I have witnessed a humongous growth in incoming calls. So much so, that it has become somewhat hectic for my agents, but the toll-free number service and its accompanying utilities makes quick work of the increased call volume and has helped manage all incoming calls beautifully. Would definitely recommend The Real PBX to other businesses.
★★★★★
Wednesday, April 19, 2017
“The Real PBX blocked my number without giving me any…”
The Real PBX blocked my number without giving me any warning or notifications. they are not even solving this problem even.
★★★★★
Wednesday, March 15, 2017
“I own a business dealing in handicraft exports and usually…”
I own a business dealing in handicraft exports and usually all my business is done over the phone. But as my business started picking up momentum, handling the huge amount of incoming calls became very hard and my business lost many customers due to this. After availing the toll-free number service from The Real PBX, not only has handling incoming calls become much easier and efficient, but my business is also experiencing a huge surge in incoming calls. Will definitely recommend other businesses to try out their fast and reliable services.
★★★★★
Friday, February 24, 2017
“I was looking to expand my businesses and needed an…”
I was looking to expand my businesses and needed an 800 toll-free number when I bumped into The Real PBX and its toll-free number offerings. Not only did I get to choose my own number for the business, but I was also provided with exceptional tech support to get my toll-free number up and running. The dashboard and other tools that they provided are also a dream. Never thought it would be so easy, but they made it happen!
★★★★★
Friday, February 17, 2017
“Before using The Real PBX's call recording feature, my business…”
Before using The Real PBX's call recording feature, my business managers and I had no way to monitor the performance of our agents apart from the usual call drop rates and other data like that. But now, both my management team and I can gauge individual agent performance using the actual call recording and come up with new and improved communication models to help them close calls quicker.
★★★★★
Tuesday, February 7, 2017
“Previously I was using a normal toll-free number for my…”
Previously I was using a normal toll-free number for my businesses, but while calls were coming in, it was not as much as I expected. But ever since I started using a vanity toll-free number from The Real PBX, the calls now just keep pouring in. People have started to remember my business with my vanity toll-free numbers. My business is now handling a tremendous increase in incoming calls, and that according to me is sign that the vanity toll-free number is actually working. Would recommend others as well to try it out.
★★★★★
Friday, January 27, 2017
“Ever since I started using The Real PBX predictive dialer…”
Ever since I started using The Real PBX predictive dialer service, my outgoing business call rates has gone through the roof. Even my call representatives are now happy and excited about their jobs and have thanked me many times for bringing aboard such a great dialer to aid the business.
★★★★★
Thursday, January 12, 2017
“Been using The Real PBX's toll-free numbers for a while…”
Been using The Real PBX's toll-free numbers for a while now and had absolutely no problems thus far. The initial setup was, however, an inconvenience, nut that is to be expected. Otherwise, their service is on par, if not better than the rest. Call quality is awesome and the back-end provided by them is also very easy to use, for laymen as well. Overall as a client, very satisfied with their cost-effective toll-free number service.
★★★★★
Friday, December 23, 2016
“The cloud hosted PBX system from The Real PBX is…”
The cloud hosted PBX system from The Real PBX is absolutely magical. I could never imagine the proficiency of this service and how streamlined it can make a business if I hadn't tried it out myself. The set-up process was quick and easy and the level of integration is simply mind boggling. Even I can't tell where the cloud PBX system ends and my business starts. Kudos to The Real PBX for such an amazing service!
★★★★★
Monday, December 19, 2016
“I am absolutely amazed with The Real PBX and its…”
I am absolutely amazed with The Real PBX and its toll-free number service. They were not just quick but also very helpful and professional. The toll-free number service itself is a joy to work with and has made my entire business operation way more smoother and efficient than I imagined. Would definitely recommend others to check them and their services out, I am sure they won't disappoint.
