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The Real PBX

★★★★★ 4.3 · 118 Reviews

What is The Real PBX?

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)

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The Real PBX Reviews (118)

4.3
★★★★★
118 reviews
  • ★★★★★81
  • ★★★★★23
  • ★★★★★0
  • ★★★★★0
  • ★★★★★14

Review Summary

Generated using AI from real user reviews

The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.

The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.

However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.

The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.

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