The Real PBX
★★★★★ 4.3 · 118 Reviews
What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Tuesday, November 22, 2016
“Ever since I started using The Real PBX's virtual PBX…”
Ever since I started using The Real PBX's virtual PBX system, my business has somehow sorted itself all out. Now me and my employees actually enjoy working as we are no longer drowning in calls and going all out to answer every call. Not only has our call rates improved but the customers also sound happier now.
★★★★★
Wednesday, November 9, 2016
“Couldn't be any more happier! Really glad that we choose…”
Couldn't be any more happier! Really glad that we choose The Real PBX and its IP Phone System service when we recently made the jump from our old phone system. The setup was nice, smooth and quick as a flash and it doesn’t even cost that much. Didn’t run into any issues as of yet, but as far as I've seen, I believe that their support services will also be quite impressive.
★★★★★
Tuesday, October 18, 2016
“Their services really worked wonders for my startup! Previously I…”
Their services really worked wonders for my startup! Previously I was spending an obscene amount of money on my PBX system and that too with constant and grave technical issues and worse technical support. But their service is definitely top-notch and so is their support staff. They are quick and easy. Keep it up!
★★★★★
Tuesday, September 27, 2016
“Excellent customer support service! They got the entire functionalities of…”
Excellent customer support service! They got the entire functionalities of dialers set within minutes and further, handled issues such as creating and managing lists very carefully. Their dashboard is fairly simple and easy to use for reporting and monitoring calls. Great service!
★★★★★
Monday, September 19, 2016
“Thanks to customer support for setting up the entire toll-free…”
Thanks to customer support for setting up the entire toll-free number set up quickly and easily. Initially, I was facing issues regarding changing my routing preferences but, gradually they did the appropriate adjustments and that too, without charging anything extra.
★★★★★
Monday, September 12, 2016
“The Real PBX has offered a great plug and play…”
The Real PBX has offered a great plug and play set up that helped me manage all my contact center needs easily. Although, initially I faced troubles while working on their portal but gradually I got it all set quickly.
★★★★★
Friday, September 2, 2016
“The Real PBX has been very good for us so…”
The Real PBX has been very good for us so far. Their tech support took hardly 1 hour to set up the entire communication network for my business. Installation, delivery and customer support is all flawless. That's why we were able to improve customer service experience because of the real-time access to our business communication which gradually improved our business leads. Good work team!
★★★★★
Monday, August 22, 2016
“I want to thank the entire support department of RealPBX…”
I want to thank the entire support department of RealPBX for providing flawless support and getting the entire set up done in time. I highly recommend their toll free number service.
★★★★★
Friday, August 5, 2016
“I called up therealpbx after seeing their advertisement. And I…”
I called up therealpbx after seeing their advertisement. And I was extremely happy with the way their sales rep handled my call. He gave me the solution to my problem and now we have the cloud phone solution for the entire company.
★★★★★
Thursday, August 4, 2016
“Having gone through several toll-free service providers I picked up…”
Having gone through several toll-free service providers I picked up therealpbx for toll free number set up for my US branch office. Their support is very helpful and patient in resolving the issue.
