What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Monday, August 1, 2016
“I am using tollfree numbers since 2010 and switched to…”
I am using tollfree numbers since 2010 and switched to TRP in 2012. I am confident that TRP is the best with the service. Call quality is good and customer service is available 24/7. Response time is very less and almost every issue has been resolved instantly.
★★★★★
Friday, July 29, 2016
“Worst service I have ever seen. Agents over chat keep…”
Worst service I have ever seen. Agents over chat keep transferring the chat and the supervisors are never assisting the account. I wrote them email to to not to bill me from next month and they mis understood and closed my account without noticing that it had balance in it. Then they opened a new account again after escalating and again asking me for verification. On requesting for further help they mis behave with me and a unprofessional behavior was observed. I am unsatisfied.
★★★★★
Friday, July 15, 2016
“I wanted to rate it negative if i can, this…”
I wanted to rate it negative if i can, this people are clearly cyber thieves. They have deducted Rs.40,000 from my account with out my notice. This was not the first time it happened, it happened multiple times .After multiple request and mails, they still deduct money without our notice. We are placing a cyber complaint on this people. It's not because we lost our money, its because of sarcastic replies from the support people,not only this,they don't even serve us better in any aspect which they promise. I strongly recommend not to go with this people at any cost. I personally lost one project because of their poor and useless service
★★★★★
Monday, July 11, 2016
“I wanted to add up extensions to my existing toll-free…”
I wanted to add up extensions to my existing toll-free number which they got it done instantly. Overall the experience was satisfactory!
★★★★★
Wednesday, April 13, 2016
“As a customer, I would recommend this company to anyone…”
As a customer, I would recommend this company to anyone who is looking for a business communication solution. Although, there were few times when I faced with the glitches like voice break during a call but helpfully their customer support is good. Initial installation and setup was easy.
★★★★★
Monday, March 21, 2016
“The Real PBX is good for business communication needs. They…”
The Real PBX is good for business communication needs. They did installation and required settings for me, voice quality is great and I have never faced any issues. I am saying that even when I am using several of its services – PBX, toll-free (for 3 countries) and local numbers (for 2 countries). They are managing complete voice communication for my business and they are doing it really well.
★★★★★
Monday, February 29, 2016
“I could not have found a better communication service for…”
I could not have found a better communication service for my home business than The Real PBX. There have impressive features and affordable plans, but I chose them because of the support guys. They have served perfectly since trial period and now I am expecting a long relationship with them.
★★★★★
Thursday, October 29, 2015
“Real PBX is the worst hosted PBX company I've worked…”
Real PBX is the worst hosted PBX company I've worked with. If you would ask me to rate their product and support I might rate it in negative. From the time I've started availing their services, I spend half of my working hours chatting with their tech and sales team. Because of their technical issue I've incurred a huge loss. Would not recommend to anyone.
★★★★★
Wednesday, September 16, 2015
“I have been using RealPBX’s services for 6 months now…”
I have been using RealPBX’s services for 6 months now and their quality of service is satisfactory if not excellent. I have been a customer for half a year now and they have yet to disappoint. The calling is mostly uninterrupted but there have been a few incidents where there was voice breakage during the calls. While these breakages are very infrequent and are solved quickly by the support guys I would like to suggest that you folks get this issue sorted out on a permanent basis.
★★★★★
Wednesday, August 19, 2015
“I decided to make a switch to RealPBX, after experiencing…”
I decided to make a switch to RealPBX, after experiencing unsatisfactory services delivered by my previous provider. It’s been more than 2 years with RealPBX and I am quite happy with the services. However, in the initial stage I faced few issues related to the setup and installation probably because I was well adjusted to the previous service provider. But, their support proved to be an escape. I was not well-versed with the technicalities of the dialer but the support guys helped me to understand well its functionalities. They fixed up the things pretty well and delivered exactly how I wanted.
