SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Monday, December 12, 2016
“SimplicityCollect is perfect for us! The software is easy to…”
SimplicityCollect is perfect for us! The software is easy to use and the prices are unbeatable. Their customer service department is quick to respond and they are continually releasing new features. Price, ease of use, ability to suggest new features.
★★★★★
Monday, December 12, 2016
“Overall, good. I like the ease of use. The program…”
Overall, good. I like the ease of use. The program is simple to use and easy to learn. The customer service is great and I like the fact that we are web based
★★★★★
Monday, December 12, 2016
“I've been with Simplicitycollect since 2013 I've never had a…”
I've been with Simplicitycollect since 2013 I've never had a problem they couldn't solve within minutes. It is the best decision I've made for my business. It is effective and always getting better. Simple to use and learn. Very cost effective.
★★★★★
Monday, December 12, 2016
“We are a startup and searched and evaluated several software…”
We are a startup and searched and evaluated several software packages. We looked at high-end solutions and compared them to what we could get for our startup situation. We chose simplicity because it fit our needs and our budget. What we could not evaluate ahead of time was the quality of the support they offered. We were astounded by the caring and concerned staff that "held our hands" through the initial setup and integration. Although it was a relatively simple process, it was good to know that they were always there to help when we needed them. The follow up the support team has provided has been second to none. We are excited about the updates they continually provide to improve the software and look forward to a long relationship. Ease of use and integration.
★★★★★
Monday, December 12, 2016
“We are extremely happy with the software and are looking…”
We are extremely happy with the software and are looking forward to our growth alongside Simplicity.
★★★★★
Monday, December 12, 2016
“This system is very easy to use ! It is…”
This system is very easy to use ! It is very easy to run reports and insert payments and the support staff is amazing It is very easy to use
★★★★★
Monday, December 12, 2016
“The transition over to Simplicity would have been a disaster…”
The transition over to Simplicity would have been a disaster if it had not been for their commitment to assisting us in integrating files of several sources (i.e Collection Agencies, Other Software). Their dedication to getting it right far exceeds the competitors we considered. Thank you for that, it has helped us tremendously. Simple and easy to use.
★★★★★
Monday, December 12, 2016
“Our Company has used Simplicity for the last year. We…”
Our Company has used Simplicity for the last year. We have been impressed with the system, customer service and overall experience with simplicity. We really appreciate the way Simplicity heads are feedback and implements new features and updates. It's very user-friendly. A number of users for the price and the customer service.
★★★★★
Monday, December 12, 2016
“We love everything about it. Support is excellent, software is…”
We love everything about it. Support is excellent, software is very full featured and very flexible. It was able to handle our complex business without any problems. It has all of the collection features needed and the price is very affordable. I don't know why they are not charging more for this software! It is certainly worth more than what we are paying (not that I would complain about that). I was tentative at first due to the price, but we are so glad we made the jump. We are saving thousands of dollars off of our previous software and getting twice the features. Way to go guys! Features, flexibility, cost, support that is available to talk anytime.
★★★★★
Monday, December 12, 2016
“Using Simplicity has been nothing but easy. If I have…”
Using Simplicity has been nothing but easy. If I have a question, customer support responds immediately. Their manual is very thorough and helps with pretty much everything you need. The price point is right where we need it to be. Other companies charge much more with fewer capabilities. Two thumbs up!!! I like the capabilities and the updates.
