SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Tuesday, December 13, 2016
“Great uptime. Easy to learn. Robust. Love being able to…”
Great uptime. Easy to learn. Robust. Love being able to access from my phone. Really like how easy it is to set clients up to view their accounts online or add accounts themselves. Hosted. Ability to access from the smart phone.
★★★★★
Tuesday, December 13, 2016
“Very Good product that is constantly upgraded to meet our…”
Very Good product that is constantly upgraded to meet our needs. Custom work is available for additional cost. Customer service is outstanding and their employees really care about your business. The staff has gone out of their way to assist and get us what we need to operate. Cost, Ease of use.
★★★★★
Tuesday, December 13, 2016
“We find the product relatively easy to use but reporting…”
We find the product relatively easy to use but reporting capabilities are a bit deficient. Customer support is good and the people are easy to work with. Ease of use.
★★★★★
Tuesday, December 13, 2016
“This software is excellent. Easy to use, GREAT tech support.…”
This software is excellent. Easy to use, GREAT tech support. Very Nice personnel i each and every department.
★★★★★
Tuesday, December 13, 2016
“We have partnered with Simplicity the past few years to…”
We have partnered with Simplicity the past few years to help collect unpaid tuition balances on former students. Their software has allowed us to automate processes that used to take us hours, simplified our payment plan procedures, and improved our overall customer service with difficult accounts. We would highly recommend to any University looking for an affordable and efficient collection software.
★★★★★
Monday, December 12, 2016
“Since implementing this software I have been able to generate…”
Since implementing this software I have been able to generate revenue and keep track of where I am winning and losing. The possibilities are endless when it comes to this software. User friendly
★★★★★
Monday, December 12, 2016
“we are start up company and it has worked well…”
we are start up company and it has worked well for us .. the process of downloading reports is the only issues we have ever had..
★★★★★
Monday, December 12, 2016
“FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I…”
FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM. ITS EASE OF USE.
★★★★★
Monday, December 12, 2016
“Nothing bad to say about this product, we have been…”
Nothing bad to say about this product, we have been a customer for three years now and there have been very few outages which is more than I can say for any other CRM platform. Very happy customer here. Rapid feature development. Customer care. Straightforward pricing.
★★★★★
Monday, December 12, 2016
“Great collection software at an extremely reasonable price. We have…”
Great collection software at an extremely reasonable price. We have been a customer for almost two years and couldn't be more satisfied. Ease of use.
