SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Monday, December 19, 2016
“This was my first time using collection software. I have…”
This was my first time using collection software. I have to say it's been a great experience so far. Simplicity is so easy to learn and use. Reports at your fingertips and exceptional customer service!
★★★★★
Monday, December 19, 2016
“Our business needed something affordable which we could amalgamate all…”
Our business needed something affordable which we could amalgamate all of the paperwork and spreadsheets too. We have been pleased with the customer service: the sales person was excellent and very patient in explaining, the helpdesk are very quick in responding and all responses have been straight forward and easy to apply. In term of the system, I have spent very little time setting up over 1000 debtor accounts which have been exported with ease from excel and with some adapting to our requirements, I have been able to make sure everything we need specific to our clients are imported. We are very much looking forward to making the most of the software. We know it is a great move for our business.
★★★★★
Monday, December 19, 2016
“Great, not only for debt collection but for any process…”
Great, not only for debt collection but for any process that requires case management. Easy to customize according to needs.
★★★★★
Monday, December 19, 2016
“I have been a Simplicity user for a couple of…”
I have been a Simplicity user for a couple of years and enjoy the simpleness of use. It has great features and reports available along with the ability for my clients to log into reviewing their accounts as often/little they would like. Definitely, would recommend this software!
★★★★★
Monday, December 19, 2016
“There's nothing. What I've to say about Simplicity. It's easy…”
There's nothing. What I've to say about Simplicity. It's easy to use and wonderful customer support if you have questions. I think it's reasonably priced and cloud based.
★★★★★
Monday, December 19, 2016
“I am generally satisfied with my Simplicity experience. The interface…”
I am generally satisfied with my Simplicity experience. The interface is easy to navigate and the database is large enough to accommodate my needs.
★★★★★
Friday, December 16, 2016
“We have been very happy with Simplicity! My regret about…”
We have been very happy with Simplicity! My regret about this review is I can only give 5 stars for Value and customer service. Ease of use
★★★★★
Wednesday, December 14, 2016
“we have had many issues with client statements exported data…”
we have had many issues with client statements exported data and promises to help and then they changed pricing we still stayed with them and we agreed on a certain amount and they charged us more than agreed and charged our credit card early this is just completely unacceptable. not much
★★★★★
Wednesday, December 14, 2016
“I have used Simplicity with two different agencies. Initially I…”
I have used Simplicity with two different agencies. Initially I was skeptical; however, the Simplicity has exceeded my expectations on so many different levels. The support team is absolutely awesome. I truly appreciated the courtesy and patience of the support team. That alone makes Simplicity worth every dime! Thanks so much.
★★★★★
Wednesday, December 14, 2016
“Simplicity collect is very easy to use. The IT support…”
Simplicity collect is very easy to use. The IT support is very quick and friendly. They are very affordable. The only negativity it has is that it doesn't hold that many accounts. Other than that I love it and would recommend this software to anyone.
