SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Tuesday, December 20, 2016
“The program covers basics but lacks flexibility. Not easy to…”
The program covers basics but lacks flexibility. Not easy to use the customization features and lacks some convenience features of other programs. Customer service great. Customer Service
★★★★★
Tuesday, December 20, 2016
“My office has been using Simplicity Collect since 2013. It…”
My office has been using Simplicity Collect since 2013. It is effective and very easy to use. If any problems arise, their technical support is quick to follow up. I would recommend this program to another Collection Agency.
★★★★★
Monday, December 19, 2016
“We were with a "Big Box" software company and did…”
We were with a "Big Box" software company and did not feel we received the support we needed. I found simplicity and it has changed our company. Its "simple" process for use is amazing!
★★★★★
Monday, December 19, 2016
“1st time using collections software and the product is easy…”
1st time using collections software and the product is easy to use. If I ever have issues I can find the answer in the training manual, bravo!
★★★★★
Monday, December 19, 2016
“Customer Support is amazing, if cannot answer or help, they…”
Customer Support is amazing, if cannot answer or help, they get back to us immediately with a resolution.
★★★★★
Monday, December 19, 2016
“We had searched for a web-based program for years; and,…”
We had searched for a web-based program for years; and, thought it was too good to be true when we found Simplicity. Simplicity fits right in without subcontractor heavy business; and, has actually saved us some money that would have been directed towards a computer company for upkeep and storage of our previous program which was stored on our main server. We have been very happy and impressed with Simplicity.
★★★★★
Monday, December 19, 2016
“Simple functions and easy for agents to use. Even after…”
Simple functions and easy for agents to use. Even after the recent price increase, it will still be a good value. The fact that I have found so many issues and limitations with a software that has been around for a while has been surprising; features that have been standard and basic processes with every other collections software I have used. Of course, they are able to create the basic functions you need if you pay for the custom support. Support is very responsive with small issues but some of our custom requests have taken a bit longer than anticipated. The cost of custom building is very reasonable.
★★★★★
Monday, December 19, 2016
“This software easily allows us to track balances owed and…”
This software easily allows us to track balances owed and payments made on judgments we are managing for clients.
★★★★★
Monday, December 19, 2016
“This is a good cloud based software option for solos…”
This is a good cloud based software option for solos and small firms that need value on a budget. The program covers almost all of the needs that a collection attorney or agency would like to see addressed in collections and creditor's rights practice management solution. The case financials tab, maintaining case balances with all categories of damages, as well as the allocations and disbursement ratios of recoveries is a huge plus for this practice management solution at a very reasonable price for solos and small firms. The only enhancements that I can currently see are as follows: 1. Integration with a more generalized practice management solution - Most solos and small firms have to take on cases in other practice areas because they either don't have the necessary volume to maintain just a collections/creditor's rights firm or they don't have the staff to do so. Thus, they handle other types of cases that Simplicity is not really designed to handle. It would be nice for Simplicity to either broaden their scope and create a total practice management solution with their collections and creditor's rights platform as a module thereof or to create integrations with some of the more comprehensive practice management solutions, such as Clio or Rocket Matter, that don't have a collections/creditor's rights module. 2. Integration with Dropbox, Box, OneBox, etc... - An API integration with these services so that when documents are uploaded to Dropbox, for instance, then those files are automatically synced to and populate the related case/account document folder in Simplicity, if that case's Dropbox folder is linked to Simplicity. 3. More API integrations - It would be nice to be able to integrate quickly and more fully with a wide range of other third party apps that help solos and small firms run their practice, utilizing services such as Zapier. I realize that these suggestions cost money, but I don't think that a practitioner would complain about a one-time setup fee for Dropbox integration or a monthly fee if it was reasonable. I think a one-time setup fee makes more sense, but either could work. The same would go for other integrations. A lot of cases that may be non-traditional collections/creditors' rights cases, such as personal injury cases or breach of contract business disputes, become collection cases at some point when the prevailing party starts having to collect on a judgment.
★★★★★
Monday, December 19, 2016
“Simplicity has streamlined our in-house process and empowered us with…”
Simplicity has streamlined our in-house process and empowered us with the ability to keep close tabs on our monthly numbers while offering our clients up to date reports. I would like the option to select categories to generate custom reports.
