SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Thursday, January 5, 2017
“Simplicity is always coming out with new updates to make…”
Simplicity is always coming out with new updates to make their software even easier to use. Making enhancement requests are extremely easy and it's wonderful to have a company take their client's needs so seriously.
★★★★★
Tuesday, January 3, 2017
“Simplicity offers our small start-up company fantastic software, at an…”
Simplicity offers our small start-up company fantastic software, at an unbeatable price. This allows us to operate with a low overhead cost!
★★★★★
Tuesday, January 3, 2017
“We use SimplicityCollect for our small collections business. The name…”
We use SimplicityCollect for our small collections business. The name speaks for itself as it is pretty simple to use. Ease of use
★★★★★
Monday, January 2, 2017
“My overall experience with Simplicity was really good. They were…”
My overall experience with Simplicity was really good. They were very responsive throughout the sales process and everyone is very professional. Once we started using the software, we were impressed by the ease of use, and Simplicity's willingness to make changes based on our suggestions. The software is very good. Therefore, I would highly recommend it to anyone in the collection industry.
★★★★★
Friday, December 30, 2016
“We had many questions when we were gettting switched over…”
We had many questions when we were gettting switched over and everyone was very helpful and patient with us. They explain everything so great and walk you through it very well.
★★★★★
Thursday, December 29, 2016
“Has really improved their customer service. I am really looking…”
Has really improved their customer service. I am really looking forward to the new upgrades in the New Year It has good customer service when there is an issue
★★★★★
Thursday, December 29, 2016
“Very hard to upload files. I had a hard time…”
Very hard to upload files. I had a hard time uploading filed. I stopped using simplicity. It was very expensive. I could not get in contact with customer support on numerous occasions. When I did finally get in contact with customer support they were of no help. Then on top of that if I called them for help uploading files I was told they charge a fee to upload. I never received any satisfaction with the simplicity software so I canceled service. It is very complicated. Not worth the money Shows all info on files
★★★★★
Thursday, December 29, 2016
“The program is user-friendly! The program prints useful reports very…”
The program is user-friendly! The program prints useful reports very easily and they can be customized to your liking. The program has customizable reports that can be used for any purpose to better facilitate your everyday tasks.
★★★★★
Thursday, December 29, 2016
“The notes section is very important in our business and…”
The notes section is very important in our business and we find it easy to document and archive all details
★★★★★
Wednesday, December 28, 2016
“I bought this program for our legal collections department and…”
I bought this program for our legal collections department and its really streamlined our processes and provided easy to use reporting and account monitoring. Easy and Ready to Use.
