SimplicityCollect
★★★★★ 4.7 · 99 Reviews
What is SimplicityCollect?
SimplicityCollect is the first-to-market cloud-based Software as a Service (SaaS) platform for debt collection software. Founded in 2008, SimplicityCollect has been meeting the needs of 1st party, 3rd party, and debt buyers in simple, affordable, and easy-to-use ways. We specialize in simply helping you manage the debt collections process. We provide the most affordable, flexible, secure, and intelligent debt collection software solution in the market.
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SimplicityCollect Reviews (99)
- ★★★★★77
- ★★★★★15
- ★★★★★4
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
SimplicityCollect earns strong approval from most users, who consistently praise its ease of use, customer support, and value for the price. The software is widely described as intuitive for collections agencies and law firms, with customizable reports, account tracking, and multi-device access frequently highlighted as strengths. Users appreciate that the company actively listens to feature requests and rolls out regular updates.
However, a meaningful minority report friction points. Some users struggle with data syncing across the platform (debtor and client sides updating separately), and a few found the learning curve steep despite the name—particularly for HOA management or when transitioning from other systems. One user cited high costs for uploading help and difficulty reaching support; another complained about billing disputes and unresponsive customer service on larger requests. Report generation capabilities and integration with accounting software like QuickBooks draw occasional criticism.
The most damaging reviews (1 of 5 stars and 2 of 5 stars) cite file-upload problems, expensive support fees, poor responsiveness, and pricing discrepancies. A handful of 4-star reviews note that basic features sometimes require paid custom development, and that customization options—while available—aren't always intuitive to set up independently.
Overall, SimplicityCollect works well for small to mid-sized collection operations seeking affordability and straightforward usability, backed by responsive support. Budget-conscious teams should verify that the base feature set covers their specific needs before assuming custom solutions won't add cost.
★★★★★
Monday, December 12, 2016
“Simplicity Software has brought much value to our company. We…”
Simplicity Software has brought much value to our company. We are catering to our clients with great success giving them access to the client portal which gives them satisfaction to have the ability to view their accounts in live status. Our team at RFS finds the software very user-friendly, with the enhancements features that Simplicity continues to the role will give us the ability to continue giving the best of service to our existing and potential new clients. User friendly
★★★★★
Monday, December 12, 2016
“Simplicity is very easy to use. There are some enhancements…”
Simplicity is very easy to use. There are some enhancements that we require but at this time we cannot afford to make the requests. We have reported a couple of bugs and they have been completed in a timely manner. The help support desk is also very quick to respond when sending in questions or needing help with accomplishing certain tasks Easy to use help desk is very responsive when sending questions
★★★★★
Monday, December 12, 2016
“The program is very difficult to navigate, and customer support…”
The program is very difficult to navigate, and customer support is woefully insufficient. Telephone support used to be a phone call away, but now it is non-existent, but the price keeps going up. What I can figure out about what it does, it does well.
★★★★★
Monday, December 12, 2016
“Satisfied with the functions, many reports and data fields. Very…”
Satisfied with the functions, many reports and data fields. Very extensive categories for reporting information. Ease of use
★★★★★
Monday, December 12, 2016
“I Have been an admin on Simplicity for over 2…”
I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years. THANK YOU That it is user friendly, I can track my employees, the reports make my job much easier,
★★★★★
Monday, December 12, 2016
“I find Simplicity to be very user friendly and easy…”
I find Simplicity to be very user friendly and easy to navigate. Customer Service is excellent and they respond very quickly.
★★★★★
Monday, December 12, 2016
“I could go on and on about the functionality and…”
I could go on and on about the functionality and ease of use of this software, but I believe the best part is by far the customer support! We went thru a rather large data conversion and Simplicity had been there every step of the way! As we added a new client with special requirements, Simplicity was there to help us with that as well. We could not be happier with the softwares capability and the service and training offered. You will not be disappointed!! Service, functionality, ease of use.
★★★★★
Monday, December 12, 2016
“Simplicity has been in use by us for over 2…”
Simplicity has been in use by us for over 2 years now. Overall functionality is very good. There are a few things that should be improved NOT at the customers expense that very important. These items are overlooked by the overall value and functionality of the product, however. I give a solid 4 stars for all categories because while not a perfect system it is very very useful to my organization.
★★★★★
Monday, December 12, 2016
“To be a collection software, Simplicity is lacking a lot…”
To be a collection software, Simplicity is lacking a lot of features and aspects that most legal collection practices need. While other software company's such as CollectMax offer everything needed and more plus a very simple and easy to use software, it comes with a large price. Simplicity doesn't tend to hold true to its name. At times I feel it isn't simple and easy to use. They seems to be adding more features as time has gone on but its still lacking the basic elementary functions a legal practice needs in order to use their software in streamline fashion. I hope over time they correct this. You get what you pay for and this software is an ok value for what you are given. not very expensive, seems like a good value for what is provided
★★★★★
Monday, December 12, 2016
“Our collections department is small and simplicity has been a…”
Our collections department is small and simplicity has been a great upgrade for us. It has taken some time to navigate all of the features. I have made requests to the help desk for new features and reports and the help desk has been wonderful. My responses are answered timely. Lots of fields for information. Customization. Lots of reports. Cost.
