What is Resolver?

Resolver Group is the market leader in consumer complaint resolution. Our extensive insight into consumer complaint data and innovative services are helping to champion better outcomes for everyone. Resolver offers consumers a unique, independent online resolution service free of charge. We offer one place and one process to connect consumers directly to the people who can resolve their customer service issues. Our system is focused on communication and fair, efficient resolution. We help consumers get their voices heard effectively, so businesses get their issues resolved more efficiently. This way, the consumer is happy with the outcome and the business retains the customer. For businesses, Resolver offers value-added services, providing an enhanced issue-resolution process and real-time consumer insight at every touchpoint by using advanced AI programming systems. Resolver's Decider platform offers fully online, end-to-end arbitration and dispute resolution. It provides a fast and cost-efficient way to resolve disputes between two third parties. Decider allows for mediators, facilitators or adjudicators to act independently to resolve disputes. It reduces the complexity, lowers the cost and increases the convenience of dispute resolution for all parties.

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This page was last updated 18 November 2019 18:15