What is Qudini?

Qudini provides innovative technology that enables brands to transform their in-store Customer Experience. The Qudini platform is used by global retailers (such as John Lewis, House of Fraser, O2 Telefonica/Movistar global and many others, as well as other leisure, hospitality and health care brands in order). To improve their service offerings through: • Manage their queues of walk-in customers wanting to be seen straight away • Accepting pre-booked appointments (online & in-store) • Enabling customers to book onto engaging store events and workshops • Managing the in-store collection experience for click & collect, repairs and other services By doing so Qudini’s platform and innovative feature set enables retailers to: increase revenues, enhance customer loyalty, improve operational efficiency and obtain more granular analytics on their store operations (such as wait times, appointment bookings, time & motion and more). Passionate about solving problems with innovative ideas: we work collaboratively with brands to understand their Customer Experience challenges to create solutions that are unique, customised, flexible, hardware compatible and highly scalable.

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