isolved
★★★★★ 4.7 · 1489 Reviews
What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Sunday, September 1, 2019
“Great Product! Great implementation experience. Was able to take payroll…”
Great Product! Great implementation experience. Was able to take payroll process from 1.5 days to 3 hours Pros Functionality, ease of use, hr& payroll in one system. Ability to create own content in University, better employee tracking from an HR perspective Cons Having to purchase mojo in order to conduct performance reviews-i wish it was included with hcm. I'm just starting to figure out what I don't have access to as an administrator.
★★★★★
Sunday, September 1, 2019
“AssetHR and iSolved It has been very good and has…”
AssetHR and iSolved It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS! Pros AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great. Cons Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things. Reasons for Choosing iSolved The ability to have the relationship with AssetHR as well as their support. As shared earlier their customer service is par to none.
★★★★★
Thursday, August 22, 2019
“Our accounting department uses TimeForce for all of our employees…”
Our accounting department uses TimeForce for all of our employees hours. It helps keep hours perfect and if their is dispute it is easy to look up exactly when people have clocked in or clocked out.
★★★★★
Tuesday, August 6, 2019
“We recently were forced to switch to iSolved. They are…”
We recently were forced to switch to iSolved. They are AWFUL. Unresponsive to emails, email to upper management not available. Upgrade specialist-Felicia, once she flipped the swich wouldn't answer any emails or call back. Awful, Awful, Awful customer service. If I had a choice I would never have endorsed this switch!
★★★★★
Wednesday, July 31, 2019
“Horrible payroll company. Sage switched to ISolved and we were…”
Horrible payroll company. Sage switched to ISolved and we were never emailed with a new client number or login. We haven't been able to access our payroll or online account for the past two weeks. I tried processing payroll yesterday via phone and nobody from their company could help us. It took multiple people to even locate our account! It seems their team has been left in the dark with the switch from the old system to their new one. Payroll still hasn't been processed and I have been on hold AND waiting for a call back for the better part of an hour. Spent most of my day trying to get this fixed yesterday. We are leaving this company, because we can't do business under these conditions. This is a waste of our time and money. We do NOT recommend this company.
★★★★★
Wednesday, July 31, 2019
“They bought out a company I was with for years.…”
They bought out a company I was with for years. Very dissatisfied with communication and support through this whole process. Can't even get a phone # to call the local office and no one answers at corporate. Will be switching soon!
★★★★★
Tuesday, July 23, 2019
“Had to use Infinisource for COBRA. Paid my premiums on…”
Had to use Infinisource for COBRA. Paid my premiums on time but they didn’t get the money to the dental carrier, therefore my claims did not get paid. Quite embarrassing when your dentist calls you and says your coverage was terminated but it was due to poor administrator.
★★★★★
Tuesday, July 2, 2019
“Very easy system to use and it's great having payroll…”
Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings! Pros Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself. Cons Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!
★★★★★
Wednesday, June 5, 2019
“Good Product for Payroll Pros We started using this product…”
Good Product for Payroll Pros We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate. Cons The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.
★★★★★
Thursday, May 2, 2019
“Super like Pros I really like isolved. There are a…”
Super like Pros I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great. Cons I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.
