isolved
★★★★★ 4.7 · 1489 Reviews
What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Monday, September 2, 2019
“isolved roduct review Very easy to implement. All of the…”
isolved roduct review Very easy to implement. All of the iSolved employees are very helpful and friendly. Pros The ease of the use. The ease of implementation. Cons Not all reports are readily available. You have to ask for them, which is difficult when you don't know they exist. Request that there be a copy of all available reports on the University so we know what to ask for.
★★★★★
Monday, September 2, 2019
“At iConnect Running My First Payroll.... Pros iSolved software is…”
At iConnect Running My First Payroll.... Pros iSolved software is user-friendly for those that have used other payroll software. Attending iConnect is something I recommend for any beginning users. Cons With other software that I have used, the Administrator Home Page had our representative's contact information for assistance. I may have missed it but I didn't see that information on iSolved.
★★★★★
Monday, September 2, 2019
“Compete Employee Life Cycle Tool . Pros This database manages…”
Compete Employee Life Cycle Tool . Pros This database manages the entire employee life cycle Cons Development bugs when a release occurs.
★★★★★
Monday, September 2, 2019
“User Frindly Pros I like payroll processing the best of…”
User Frindly Pros I like payroll processing the best of all the demos Cons general ledger updates are not user friendly, Reasons for Choosing iSolved was better for our organization
★★★★★
Monday, September 2, 2019
“Making the switch was the best decision we've made! Pros…”
Making the switch was the best decision we've made! Pros Ease of use. Clients love it. Robust self service. Cons Sometimes the support can be slow. Our clients expect answers and solutions fast and it is difficult when that is out of our control.
★★★★★
Monday, September 2, 2019
“As Payroll HCM software Helping our clients with HCM solutions…”
As Payroll HCM software Helping our clients with HCM solutions Pros Intuitive and quite comprehensive, easy to use API's and able to export import Cons Employee Onboarding needs some work but I hear it is on the roadmap
★★★★★
Sunday, September 1, 2019
“iSolved HCM Technology Review The software if phenomenal. The customer…”
iSolved HCM Technology Review The software if phenomenal. The customer service, once you are able to get ahold of someone, is very knowledgeable. The tax area needs some major improvements, however, I am certain this is being looked into and my issues have been assigned personal attention and are being handled. Overall, I rely on this software on an hourly basis and I cannot even fathom using any other software (and I've used a few in my past). Pros Functionality, Flexibility, and Ease of Use for HR, Payroll, and employee users. Cons Honestly, the iSolved team is very open to hearing anything that we think could be improved with the software. So, the items I like least about the actual software are irrelevant, as they have been shared with iSolved and I am sure they are looking into ways to improve the software, as they continuously do.
★★★★★
Sunday, September 1, 2019
“iSolved HCM Technology Review I wish we had our own…”
iSolved HCM Technology Review I wish we had our own Customer Service Rep. It's much easier to have a specific person to call into and that gives an opportunity to have a good relationship with that Rep. Pros I like that it's very easy to navigate!! Cons Understanding the Client Management and all the functionalities. Would like to have more training.
★★★★★
Sunday, September 1, 2019
“I'm glad I made the switch Overall I really like…”
I'm glad I made the switch Overall I really like using iSolved and I'm excited to expand our usage as we grow our business. Pros the importing of data and the ease of processing payroll Cons I'd like to be able to see what the employee sees similar to a login as customer available to me in other admin portals I work in.
★★★★★
Sunday, September 1, 2019
“HRIS Review of Infinisource Pros That they have improved the…”
HRIS Review of Infinisource Pros That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward. Cons That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.
