What is Interfacing?
Interfacing Technologies Corporation is a global leader in digital transformation solutions, specializing in innovative AI-driven platforms for risk management, quality control, regulatory compliance, and continuous improvement. Our cutting-edge software solutions empower businesses to streamline operations, enhance performance, and mitigate risks through intelligent automation and data-driven insights. Interfacing’s leading Business Process Management Software the Digital Business Transformation Suite has been recognized by Gartner® as a leader in Enterprise Business Process Analysis (BPA), Operational Intelligence (OI) & Business Operating System (BOS). Additionally, the Digital Business Transformation Suite was also selected by KMWorld as this year’s top trend-setting software, CIO Review’s Top 20 Business Process Management Software (BPM Software), CIO Applications’ Top 25 Governance, Risk & Compliance (GRC) tools, and Frost & Sullivan’s Product Leadership Award. Trusted by leading organizations worldwide, we provide a comprehensive suite of tools designed to optimize business processes, ensure compliance with industry standards, and drive operational excellence in today's fast-paced digital economy. At Interfacing, we deliver the future of business management—today.
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Interfacing Reviews (53)
- ★★★★★53
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Interfacing receives overwhelmingly positive feedback, with all 50 recent reviews rating it 5 stars. Users consistently praise the platform's ease of use and flexibility across diverse business needs—from basic document management to complex process automation, risk management, and compliance workflows. The ability to link everything together (processes, documents, roles, risks, controls) and generate professional outputs like SOPs in minutes stands out as a major strength. Users also highlight responsive support and a collaborative, web-based environment that works well for teams.
On the critical side, complaints are sparse and minor. A few users mention the UI could be more polished, that custom SOP templates require some effort to configure, and that print scaling occasionally misbehaves. One reviewer noted that understanding the full depth of modeling tools takes time, and another flagged the shift to named licensing as a cost concern. Language support (Dutch, broader community in Quebec) was raised once. One user suggested more pre-built reports and best-practice documentation would help.
The product clearly resonates strongest with organizations seeking a centralized, all-in-one platform for process documentation, governance, and automation. Reviewers comparing it to competitors like Signavio and Visio report that Interfacing offers broader functionality at better value, though some niche competitors excel in specific areas like document storage or CAPA management alone.
★★★★★
Sunday, March 28, 2021
“"EPC: still the right tool for business process design" What…”
"EPC: still the right tool for business process design" What do you like best? EPC's cloud environment is nicely designed, easy to use and works even when the internet connexion is unstable What do you dislike? Some interesting features were initially missing from the cloud version, but have now been added What problems are you solving with the product? What benefits have you realized? We are designing processes and generating SOPs seamlessly and in a most professional manner. This allows our Client to concentrate on manaing risk and change over time.
★★★★★
Wednesday, February 3, 2021
“Reputable, Remarkable, and Competent Enterprise Management App Pros: Enterprise Process…”
Reputable, Remarkable, and Competent Enterprise Management App Pros: Enterprise Process has a design that accepts all forms of business settings, making it easy to execute and operate. Also, Enterprise Process increases the profit margin of a company, due to its ease and accountability. Cons: Enterprise Process is a demanding software, that needs a subscription amount which is quite challenging. Rapid actions should be taken. Overall: Enterprise Process allows fruitful assistance in terms of managing all the enterprises. Also, Enterprise Process focus on making huge business executions.
★★★★★
Thursday, January 21, 2021
“"A Game Changer for Digital Business Processes Enablement" What do…”
"A Game Changer for Digital Business Processes Enablement" What do you like best? Very intuitive, easy to learn, modern and very flexible across the enterprise. Technically very mature system, incredibly powerful with excellent support. What do you dislike? N/A - Although the suite is quite comprehensive, any and all challenges with the software since I have been using it have been well addressed with version releases, changes and team support. What problems are you solving with the product? What benefits have you realized? Realizing the optimal use of software assets in the enterprise for e-enabling all business functions has been the key focus using the Digital Business Transformation Suite. This has been an overwhelming success in achieving our expected results.
★★★★★
Tuesday, November 24, 2020
“Great product for implementing BPM, with capabilities that go beyond…”
Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform Pros: The integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures. Overall: We narrowed down the choice from 6 to 2, which were Interfacing's Digital Business Transformation Suite and Signavio. While the pricing was relatively close, Interfacing was cheaper and we found them easier to engage and work with during the selection process. We also found the platform offered a broader range of capabilities and was more configurable and customizable than Signavio.
★★★★★
Wednesday, September 16, 2020
“We were looking for a BPM tool that enabled us…”
We were looking for a BPM tool that enabled us to manage our: a. Process portal available to all employees and contractors, together with access for our external partners b. Process Architecture including linking to the process maps in BPMN 2.0 with validation of our limited user-friendly version of BPMN, linked to the Process Architecture c. Process documentation, including work instructions and procedures d. Process Controls embedded in processes and linked to the risks and regulative compliance items e. Process performance measures, including collecting any raw data from source systems, calculating measures, and then providing dashboards and reports for review f. Process improvement initiatives with tools to support analysis and identification of processes requiring improvement We needed the entire platform to provide a browser-based, user-friendly, and available on mobile devices (for our field staff and external partners) as well as desktop. While it was still early days, Interfacing’s platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded. We have found the integrated manner of the capabilities of the platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures. We haven’t even begun to investigate how we can exploit all the, such as process automation, as yet.
★★★★★
Wednesday, September 16, 2020
“Great product for implementing BPM, with capabilities that go beyond…”
Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform We narrowed down the choice from 6 to 2, which were Interfacing's Digital Business Transformation Suite and Signavio. While the pricing was relatively close, Interfacing was cheaper and we found them easier to engage and work with during the selection process. We also found the platform offered a broader range of capabilities and was more configurable and customisable than Signavio. While it was still early days, Interfacing's Digital Business Transformation Suite platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.
★★★★★
Monday, June 15, 2020
“For the Digital Business Transformation Suite: These features, it's visual,…”
For the Digital Business Transformation Suite: These features, it's visual, the support service is all good. I take care of EDM, so I use it every day.
★★★★★
Wednesday, June 3, 2020
“"We've worked with Interfacing since 2017. We've always been advised…”
"We've worked with Interfacing since 2017. We've always been advised and finally we've choosen EPC solution because it matches with 95% of our needs. Before chosing definitivelly the solution, we've perfomed a Proof of Concept with key users and the conclusion was the following : user friendly and easy to handle. We've perfomed a project of existing data migration into EPC tool with interfacing development team. Everything was well managed with a good needs and expectation understanding and strong reactivity. The EPC solution is not fully deployed yet but we are confident. Interfacing Consulting, development and Architecture team has been always available to support us."
★★★★★
Sunday, May 31, 2020
“Improve Business Process Agility And Handshaking Between All Functions We…”
Improve Business Process Agility And Handshaking Between All Functions We have past experience with EPC solution for business process developing process maps and business process re-engineerings projects. We were very satisfied with the software, training and support provided by the team.
★★★★★
Friday, May 29, 2020
“As a business process management consultant, I have helped companies…”
As a business process management consultant, I have helped companies implement and use the Interfacing EPC in order to manage and improve their business processes. Here are my key findings when using the EPC suite: Business process management: • It facilitated the analysis of the business needs since high level business modeling could be done in a’ clic’, live with the customer. • With the high level process visibility, it was easier to define the scope of the processes to be prioritized for improvement (e.g. business units, HR, Production, Quality, Purchasing, Engineering, Maintenance, Finance, Sales / MKTG, IT, or globally for the company). • Incorporation of best practices for process architecture such as APQC could be done easily. • Designing processes (modeling - mapping) could be done ‘LIVE’ with the people involved and then could be validated later with managers. (more)
