David Jones
1 review written · 5.0 average
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Reviews by David Jones
★★★★★
We were looking for a BPM tool that enabled us to manage our: a. Process portal available to all employees and contractors, together with access for our external partners b. Process Architecture including linking to the process maps in BPMN 2.0 with validation of our limited user-friendly version of BPMN, linked to the Process Architecture c. Process documentation, including work instructions and procedures d. Process Controls embedded in processes and linked to the risks and regulative compliance items e. Process performance measures, including collecting any raw data from source systems, calculating measures, and then providing dashboards and reports for review f. Process improvement initiatives with tools to support analysis and identification of processes requiring improvement We needed the entire platform to provide a browser-based, user-friendly, and available on mobile devices (for our field staff and external partners) as well as desktop. While it was still early days, Interfacing’s platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded. We have found the integrated manner of the capabilities of the platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures. We haven’t even begun to investigate how we can exploit all the, such as process automation, as yet.
