What is Interfacing?
Interfacing Technologies Corporation is a global leader in digital transformation solutions, specializing in innovative AI-driven platforms for risk management, quality control, regulatory compliance, and continuous improvement. Our cutting-edge software solutions empower businesses to streamline operations, enhance performance, and mitigate risks through intelligent automation and data-driven insights. Interfacing’s leading Business Process Management Software the Digital Business Transformation Suite has been recognized by Gartner® as a leader in Enterprise Business Process Analysis (BPA), Operational Intelligence (OI) & Business Operating System (BOS). Additionally, the Digital Business Transformation Suite was also selected by KMWorld as this year’s top trend-setting software, CIO Review’s Top 20 Business Process Management Software (BPM Software), CIO Applications’ Top 25 Governance, Risk & Compliance (GRC) tools, and Frost & Sullivan’s Product Leadership Award. Trusted by leading organizations worldwide, we provide a comprehensive suite of tools designed to optimize business processes, ensure compliance with industry standards, and drive operational excellence in today's fast-paced digital economy. At Interfacing, we deliver the future of business management—today.
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Interfacing Reviews (53)
- ★★★★★53
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Interfacing receives overwhelmingly positive feedback, with all 50 recent reviews rating it 5 stars. Users consistently praise the platform's ease of use and flexibility across diverse business needs—from basic document management to complex process automation, risk management, and compliance workflows. The ability to link everything together (processes, documents, roles, risks, controls) and generate professional outputs like SOPs in minutes stands out as a major strength. Users also highlight responsive support and a collaborative, web-based environment that works well for teams.
On the critical side, complaints are sparse and minor. A few users mention the UI could be more polished, that custom SOP templates require some effort to configure, and that print scaling occasionally misbehaves. One reviewer noted that understanding the full depth of modeling tools takes time, and another flagged the shift to named licensing as a cost concern. Language support (Dutch, broader community in Quebec) was raised once. One user suggested more pre-built reports and best-practice documentation would help.
The product clearly resonates strongest with organizations seeking a centralized, all-in-one platform for process documentation, governance, and automation. Reviewers comparing it to competitors like Signavio and Visio report that Interfacing offers broader functionality at better value, though some niche competitors excel in specific areas like document storage or CAPA management alone.
★★★★★
Monday, April 12, 2021
“"Great Service and strong relationship" What do you like best?…”
"Great Service and strong relationship" What do you like best? How responsive the team is, how fast in providing solutions, and how friendly and approachable they are What do you dislike? Nothing in particular about Interfacing as a service provider or their amazing team What problems are you solving with the product? What benefits have you realized? They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features.... I always get my questions answered. The Live Chat is a great channel.
★★★★★
Wednesday, April 7, 2021
“"Great Product - Really good to produce SOP" What do…”
"Great Product - Really good to produce SOP" What do you like best? Online, no software to install, powerful What do you dislike? A lot of click something to do some quick things What problems are you solving with the product? What benefits have you realized? Better SOP Better communication of new processes A better understanding of the processes
★★★★★
Monday, April 5, 2021
“"EPC allows mapping of processes supported by a database." What…”
"EPC allows mapping of processes supported by a database." What do you like best? The assignment of exThe work of manually setting the objects (e.g., inputs and outputs) to perform the layout existing sub-processes and existing tasks. What do you dislike? The work of manually setting the objects (e.g. inputs and outputs) to perform the layout. What problems are you solving with the product? What benefits have you realized? The changes to the objects is reflected throughout the content since the mapping is supported by a database.
★★★★★
Thursday, April 1, 2021
“"Very good product and service" What do you like best?…”
"Very good product and service" What do you like best? They listen to the key business requirements we have and focus on solving the problem What do you dislike? Having to move from an un-named license model to a named license model has some cost implications for us What problems are you solving with the product? What benefits have you realized? We use the workflow product for some of our internal governance processes - we also have used the EPC product to map our workflows and procedures
★★★★★
Wednesday, March 31, 2021
“What do you like best? Intuitive and easy to use.…”
What do you like best? Intuitive and easy to use. It is possible to quickly and easily create overview and clarity. Support is very good! What do you dislike? Tool, sales and support not (yet) in Dutch, my native language. Review collected by and hosted on G2.com. Recommendations to others considering the product: Easy and userfriendly, seems complex, but is not. What problems are you solving with the product? What benefits have you realized? Create overview in business processes. BPM and QA. Thinking about Digital Twin.
★★★★★
Wednesday, March 31, 2021
“"Best of Breed for Complex Data and Process Management" What…”
"Best of Breed for Complex Data and Process Management" What do you like best? Incredibly flexible, can handle wide range of data types, with amazing searchability, as well as mirror real-world processes for improvement and automation. Easy-to-adjust to UX and responsive Web design features, along with mobile options make it an impressive system for diverse user environments. What do you dislike? Understanding the modeling tools and database options can take a little time. What problems are you solving with the product? What benefits have you realized? • Automating mission-critical processes in a heavily-regulated airline environment. Creating an easily-searchable repository of aircraft data and publications with complex relationships. • Defining processes in Interfacing assists with process improvement and stream-lining of practices that have been static for many decades.
★★★★★
Tuesday, March 30, 2021
“"Professional company and very competitive" What do you like best?…”
"Professional company and very competitive" What do you like best? Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. What do you dislike? We have not identified any issues that have not been resolved. Recommendations to others considering the product: I strongly recommend that you consider Interfacing when testing the market. What problems are you solving with the product? What benefits have you realized? We need to create a process library of our business. We also need to construct a framework that relates business processes to risks, costs, owners and approvers. Our previous efforts were not successful so Interfacing will provide both a platform and professional expertise.
★★★★★
Tuesday, March 30, 2021
“"Great BPM tool" What do you like best? Collaboration functionalities;…”
"Great BPM tool" What do you like best? Collaboration functionalities; easy to learn, easy to use product; impact analysis; simulation. What do you dislike? Prebuild reports would help More details on use cases and best practices would help too What problems are you solving with the product? What benefits have you realized? Setting requirements for a new ERP solution; making processes consistent across the organization; transforming complex process paper description into easy to share process flows; clearly assign RACI roles.
★★★★★
Monday, March 29, 2021
“"The software has practically everything I need to document processes…”
"The software has practically everything I need to document processes and their associated objects" What do you like best? Centralizing of process management, automatic versioning of processes and objects, ease of use. What do you dislike? Not very easy to create custom templates for generating standard operating procedures as word documents. Needs some effort to get the templates you want if you prefer not to use the generic templates. Recommendations to others considering the product: Each release frequently comes with new features and improvements. It's useful to ask about new features in the upcoming releases. What problems are you solving with the product? What benefits have you realized? 1- Creating a centralized, easily accessible repository of business processes for the organization that can be viewed and updated regularly. 2- Creating a set of standard operating procedures for end-users of the organization.
★★★★★
Sunday, March 28, 2021
“"Outstanding Solution" What do you like best? Interfacing offers the…”
"Outstanding Solution" What do you like best? Interfacing offers the full width of an Integrated Management System. - Full Cloud Solution - Integrates Processes and Documents - Covers all workflow aspects in an IMS - Integrated CAPA and Audit Management - State-of-the-art user experience In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by 'regulatory intelligence'. What do you dislike? Competitors with a track record as special purpose software are even better in certain aspects, e.g.; - Visualization tools for process management - Storage systems for document management - CAPA Management Tools What problems are you solving with the product? What benefits have you realized? Digitization of IMS-typical business objects. In particular, fretext documents are converted to data. Benefits are to overcome typical issues of traditional QMS like missing change readiness and user acceptance.
