Hosting The Internet

Hosting The Internet

13 Reviews

Serchen Index

17.54
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13
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Hosting The Internet Reviews

4.8

Excellent!

13 Reviews

Last reviewed on
03 June 2017

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Monday, June 5, 2017

Been using the service for a couple of years now and I am very pleased with the service quality so far, prices are great and new features are always being added for new and existing customers, you can monitor your services using RealCounters and I have not had a single outage yet.

The software installer is so easy too, I have created multiple platforms on my Domain using Hosting The Internet

Overall very pleased

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Monday, February 8, 2016

Verified Review

Disappointed.

Having been a customer since Sept 2014, I had originally decided to change to them as they were very good value for money. And in fairness, the first year went fairly well with Technical support tickets generally answered within 24-48 hours.

Unfortunately, soon after I renewed this year (Sept 2015) I have had no less than four complete outages where my site was down (in space of 5 months).

I submitted High priority support tickets - which sometimes took up to 4 days to get a response to!
Each outage has taken over 24 hours to be tended to.

Not once when I phoned their telephone support did I get to speak to anyone - you're just told to leave a message or carry on waiting. I shouldn't have wasted any time waiting on the line, as to add insult to injury I was slapped with a £3.67 bill this month for a single call where I waited!

In response to leaving a message, they would phone back several hours later - but as soon as you pick up - they hang up! This happened multiple times, so was not a one off. Whether it's a phone system failure or not, they would never try to ring again or chase up!

However the nail in the coffin, having recently submitted a complaint to their customer services I've now noticed many of the offending support tickets have been deleted from the system! Unbelievable.

I tried to be patient but unfortunately my patience has worn out. I have changed supplier - paying an extra couple of pounds a month more to go with a bigger host again.

Would recommend but only for their value for money and for non-business critical hosting. If you need your site up 24/7 I would steer clear.

0 of 2 people found this review helpful.
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Tuesday, March 17, 2015

Always receive great service and support from Hosting The Internet. A

2 of 2 people found this review helpful.
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Wednesday, October 29, 2014

Service is as described, very happy with it/

2 of 2 people found this review helpful.
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Tuesday, September 2, 2014

Service quality is good and customer services helped me very quickly, very pleased with the service so far.

1 of 1 people found this review helpful.
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Monday, August 11, 2014

We have been hosting our website with these guys for a couple of months now and I must say its been a big improvement over our last host. No timing out, pages load much faster and we have had no downtime.

1 of 1 people found this review helpful.
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Tuesday, August 5, 2014

Great customer service and help, these guys know their stuff, needed some help with my myssql db being corrupt, they helped me restore the latest un-corrupted one. Very Happy

2 of 2 people found this review helpful.
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Monday, July 21, 2014

I have ben with hosting the internet a while now and I must say the service has been brilliant, no downtime, I transferred some of my Domains to them and I am also hosting a few sites with them, lovely, easy to navigate website, I do recommend Hosting The Internet

1 of 1 people found this review helpful.
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Monday, July 7, 2014

Premium quality service, the prices are great and the hosting is top notch, Very pleased.

3 of 3 people found this review helpful.
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Thursday, July 3, 2014

the network is fast and the control panel is modern with a lot of features, tremendous value for money.

Charie

2 of 2 people found this review helpful.
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