Falcoda Internet

Falcoda Internet

Serchen Index

73.45
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What is Falcoda Internet?

Falcoda Internet was launched in 2006 as part of our group rebranding which had been in the industry since 1999.
As a leading web hosting provider, we are passionate about providing our customers with all the technology and tools to help with them stay ahead of the competiton.

We specialise in providing affordable, fast and reliable web hosting, massive storage space with large monthly bandwidth allowance, feature packed control panels.
Our UK Customer Support is here to help you when you need it most! Falcoda Internet has the solution to help you get your business or personal website online, making the process a quick, easy and successful experience!

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Falcoda Internet Reviews

4.7

Excellent!

278 Reviews

Last reviewed on
21 May 2024

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Help other software buyers make informed decisions.

Saturday, May 25, 2024

As of May 2024 - if I could give this company a zero star review it would still get minus zero. What a bunch of completely useless, non caring arseholes. They NEVER answer anything, no emails, no support tickets, no phone calls..... completely useless company. PLEASE DO NOT HAVE ANYHTING TO DO WITH THEM.

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Monday, March 18, 2024

Unfortunately, Falcoda no longer respond to phone calls, emails, support tickets or Facebook messages. I used them without problems for 10 years, but now they seem to just be taking people's money and doing a runner... I don't know what happened as they used to be great. I've had websites down for months without them fixing it. I've paid for domain renewals and the domains haven't been renewed. Caused me so many headaches over the last 3/4 months. Avoid at all costs!

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2 of 2 people found this review helpful.
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Thursday, November 9, 2023

When Robert Richardson was answering the phone everything was fine. Now the phone is unmanned and if you send an email no one acknowledges or answers it. I have a serious issue and sent them a support request on 19 October. It is now 8 November and still no reply. Do not go near these people.

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2 of 2 people found this review helpful.
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Thursday, August 3, 2023

Verified Review

Having used Falcoda for over a decade, what was once a great provided has become appallingly bad. Support emails are ignored for critical outages, no chat function and there is a number to call, but this says we don't answer and don't leave a message as we won't get back to you. While it has worked, it has been fine, but the proof was when there is an issue and this has caused us to have a full website/email outage costing us thousands...We are voting with our feet and getting another provider!

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7 of 7 people found this review helpful.
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Wednesday, January 8, 2020

I had a problem, my own making, Customer Service helped me resolve it. They deserved and I awarded them 5 stars.

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1 of 1 people found this review helpful.
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Monday, October 8, 2018

Having also read many other positive reviews, I am in agreement that the customer service is excellent! The emails are prompt when there is a problem, and they ring you back exactly when they promise to. They are also extremely patient with people who are not very good with computers, and the gentleman I spoke to today went above and beyond. We spent a long time on the telephone and he was patient even when he had been working on the issue all day long...
When they email you, they don't just send an automated email but they try to explain what is going on so you are actually communicating with another person as opposed to receiving an 'automated response'.
They also gave me a 'good will gesture' as I was initially unhappy, which was much appreciated.
I would highly recommend this company...

1 of 1 people found this review helpful.
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Sunday, September 17, 2017

Been with Falcoda for 6 years, barely needed any support, but when I did they were fast, polite and helpful. Very small number of downtimes. When it does happen, it's back up again very quickly. Excellent.

2 of 5 people found this review helpful.
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Wednesday, May 24, 2017

Been with these guys for years, never had a problem that they haven't been able to sort out within 10 minutes of contacting them. Really fast and reliable hosting, really glad I swapped over to their service from GoDaddy, and brilliant for the value.

2 of 5 people found this review helpful.
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Wednesday, April 26, 2017

Verified Review

Very pleased with the prompt response and efficiency of the Falcoda team, going above and beyond each time, thank you

1 of 4 people found this review helpful.
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Wednesday, July 13, 2016

I can only say how refreshing it was to have someone helpful and obliging and patient at the other end of the online help system.
He talked me through my problem step by step and I am hopefully now ready to go forward.

1 of 4 people found this review helpful.
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