Hostcomm

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About Hostcomm

Formed in 2004, Hostcomm provides hosted VoIP technology and support for:

  • contact centre software
  • predictive diallers
  • telephony services

Hostcomm enables organizations to reduce cost and enhance their competitive edge with services such as, hosted predictive diallers, hosted contact centre solutions, call centre software and hosted telephony.

Hostcomm's ContactPro predictive dialler service is an auto dialler solution that will quickly increase your team’s efficiency. It will help your agents focus on customer engagement and delivering a consistent, high-quality experience. Our inbound contact centre services will ensure that your customers can expect a quick and efficient response and our Multi-channel call centre software means your customers can contact you using their preferred channel: from a phone call or letter, to an email, text or a tweet.

We specialise in developing bespoke solutions for our clients, providing integrations with in-house CRM systems and workflows, as well as offering customised add-ons (Payment IVRs, SMS messaging) and real-time monitoring and reporting to further improve contact centre effectiveness.

Our experience in IP communications, security and networking enables us to deliver a comprehensive, high quality, cost effective service for businesses across the world.

Contact us for a no obligation review of your telecommunications and a free trial.

Hostcomm Product Details

Productivity Addons & CRM Integrations

And Hostcomm haven’t just settled for the standard features. We have created a number of our own productivity applications and integrations. Here are some of our most popular options:

  • Click to Dial from CRM to improve Agent productivity
  • Improve efficiency with logic based Agent Scripting and Data Capture
  • Monitor your campaign in real-time with our Activity Wallboard and Dashboards
  • Use Advanced Reporting to improve campaign effectiveness
  • Offer PCI DSS Compliant Payments with our Payment IVR
  • Create SMS Campaigns - send messages and respond to your customers by text.
  • Screen your calls in real-time with TPS Screening
  • Apply our Advanced Call Recording Search Facility to efficiently collect, store and even remove unwanted conversations.
  • Intelligent Call Routing can transform a potentially bad customer experience into successful and positive one.
  • Manage peaks in call traffic with our improved Queue Callbacks.

Hostcomm Support & Customer Service

Professional Technical Support

A key benefit of working with Hostcomm is access to high quality technical support provided by our in-house team of engineers. They will ensure that your service is set up quickly and reliably. And they are always at the end of the phone if you have a problem or need specialist advice. We don’t ration our telephone support, it is unlimited for all our clients.

Hostcomm Pricing

  • Agents Monthly Fee
  • 1 to 5 = £ 150
  • 6 to 10 = £ 225
  • 11 to 20 = £ 275
  • 21 to 30 = £ 350
  • 31 to 40 = £ 450
  • 41 to 50 = £ 1,000
  • 51 to 60 = £ 1,250
  • 61 to 90 = £ 1,000
  • 901 to 100 = £ 1,250
  • 100+ = Contact the sales team

Note that there will also be a one off set up fee which will vary based on number agents.

Hostcomm Free Trial Information

Our contact centre services all have a 7 day free trial available.

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This page was last updated 01 February 2018 02:45