Having been on the receiving end of there so called “customer service” it certainly feels like they want customers to leave which is very unusual from a US based company. I have been with them for 12 years, had a nightmare during their platform transition a couple of years back but gave them the benefit of doubt after many trouble free years prior to that (when they were a pleasure to deal with). This experience has been even worse, in effect I am being held hostage to extract a copy of my website which has been held with them for a number of years.
Hosting fees have increased by over 100% and when I asked for an export of a small website I was told I needed to pay the full 12 months extortionate renewal fee's (that are no longer billed monthly).
Terrible customer service, takes an age and a day to receive a reply from some inept member of staff, these guys quite clearly do not value customer experience, loyalty or satisfaction!
I will be taking my business elsewhere for sure. The experience has been awful and considering how crowded this market segment is, they are doing a fab job of driving their business into the ground. After all I was requesting something which would cost them nothing, had they wished to keep me happy. Buyers beware.