What is ConnectWise?
Who We Are Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business, including PSA, RMM, and business automation software. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. What We Believe Technology changes fast, but our focus stays solidly on continuously delivering the best software solutions, customer support, and a community like no other. Our core values help keep us honed in on doing it right.
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ConnectWise Reviews (50)
- ★★★★★50
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ConnectWise Control is a reliable and cost-effective remote support tool that consistently wins over users switching from pricier competitors like LogMeIn and TeamViewer. The product excels at ease of use, fast connections, and value for money—users repeatedly praise the intuitive interface, quick setup, and smooth performance across multiple monitors. Support responsiveness is frequently cited as a strength.
Criticisms are minimal and scattered. A handful of users note the dashboard could be sleeker in design, with one mentioning unnecessary separate tabs and another wishing for easier automatic client updates. One user missed LogMeIn's ability to remotely reset frozen computers, and another mentioned background file transfer wasn't working as expected. A few minor requests surface: better support for mobile device connections, and one user found the rating prompts tiresome.
The overwhelmingly positive feedback comes from IT teams, MSPs, and small business owners who value the combination of functionality and affordability. Users consistently position it as a viable alternative to enterprise solutions without the enterprise price tag. Nearly all 50 reviews award full marks, making this one of the most uniformly praised products in the category.
★★★★★
Friday, August 25, 2017
“it works, there isn't a lot of fluff to distract…”
it works, there isn't a lot of fluff to distract you from work and it works. the tool is intuitive. It is a cost effective solution to get your job done, make your day easier and keep your client happy. What more could you ask for?
★★★★★
Friday, August 25, 2017
“Very good experience in quality, reliability, software development. I did…”
Very good experience in quality, reliability, software development. I did experience one day of down time though. Although it was the only lost day, I wish an email warning would've gone out.
★★★★★
Friday, August 25, 2017
“I totally love the product after switching from Logmein Central.…”
I totally love the product after switching from Logmein Central. Only two short comings that I hope will get dealt with soon for us. Background file transfer. I have seen the demo but it never seemed to surface. Also, it would be great if we could remote reset a computer that appears to be frozen. Somehow Logmein did this but it doesn't seem to be a feature in "ConnectWise". The other bee in my bonnet is that ConnectWise keeps asking to rate the program. When we use it as often as we do, it gets a little tiring. That's my rant but to wrap up the compliment sandwich, I haven't looked back and love all the other features we have gaine with this product like a little bit of white labeling so we are better identified as a service icon and well displayed when we are connected.
★★★★★
Friday, August 25, 2017
“Pretty decent service. I definitely appreciate all the features and…”
Pretty decent service. I definitely appreciate all the features and the security setup to delineate who has access to what.
★★★★★
Tuesday, July 4, 2017
“The legacy on-premise solution is fantastic and provides secure internal…”
The legacy on-premise solution is fantastic and provides secure internal remote desktop support for IT to assist in any situation. The monthly subscription based model is also good, but doesn't compare with the one-time payment for life-time use of the legacy version however the newer version provides a cloud based solution so providing remote support outside of network is a key feature. I would recommend two-factor authentication which is supported.
★★★★★
Monday, July 3, 2017
“I really have nothing negative to say about ScreenConnect. I…”
I really have nothing negative to say about ScreenConnect. I switched to it after using TeamViewer for several years. The only thing I miss is the ability to support mobile devices.
★★★★★
Monday, July 3, 2017
“Connectwise (ScreenConnect) has been invaluable for my management of nearly…”
Connectwise (ScreenConnect) has been invaluable for my management of nearly 200 computers (PCs and Macs). The ease of use and speed allow me to manage computers regardless of where they are or where I am at the moment. In a pinch I can even connect from my iPhone which is an added bonus! Well worth the investment!
★★★★★
Friday, June 30, 2017
“ConnectWise Control is the fastest, easiest remote support tool I…”
ConnectWise Control is the fastest, easiest remote support tool I have ever used, I love it.
★★★★★
Friday, June 30, 2017
“This is great software for remoting. Support is fantastic &…”
This is great software for remoting. Support is fantastic & very knowledgeable. It connects almost instantly for support sessions.
★★★★★
Friday, June 30, 2017
“ConnectWise has been a pivotal and productive point in our…”
ConnectWise has been a pivotal and productive point in our company since inception. Since starting with ConnectWise, every aspect has been utilized and implemented into our production and customer service aspect of our company. Without ConnectWise, managing our customers in a professional and personalized manor would of not been possible. From every aspect of ConnectWise, not only are our customers informed of their needs in relation to us, their MSP, but it also keeps our technicians and engineers on track to perform all the work needed in a timely manner. In addition, with the implementation of ConnectWise Manage, every aspect of our clients infrastructure is at our fingertips; this gives us the knowledge to provide accurate feedback to support requests, but also extensive resources to complete service requests and projects as needed for our customers. The technical support they offer to us as a customer has been unparalleled from start to finish. Every technician handles our requests with unsurpassed efficiency and knowledge that keeps us as a business moving forward. As a relatively small MSP company, ConnectWise has been essential for all we provide to our customers and helps us tremendously to provide the services we offer with a professional and personal spin in every connection we make.
