What is ConnectWise?
Who We Are Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business, including PSA, RMM, and business automation software. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. What We Believe Technology changes fast, but our focus stays solidly on continuously delivering the best software solutions, customer support, and a community like no other. Our core values help keep us honed in on doing it right.
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ConnectWise Reviews (50)
- ★★★★★50
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ConnectWise Control is a reliable and cost-effective remote support tool that consistently wins over users switching from pricier competitors like LogMeIn and TeamViewer. The product excels at ease of use, fast connections, and value for money—users repeatedly praise the intuitive interface, quick setup, and smooth performance across multiple monitors. Support responsiveness is frequently cited as a strength.
Criticisms are minimal and scattered. A handful of users note the dashboard could be sleeker in design, with one mentioning unnecessary separate tabs and another wishing for easier automatic client updates. One user missed LogMeIn's ability to remotely reset frozen computers, and another mentioned background file transfer wasn't working as expected. A few minor requests surface: better support for mobile device connections, and one user found the rating prompts tiresome.
The overwhelmingly positive feedback comes from IT teams, MSPs, and small business owners who value the combination of functionality and affordability. Users consistently position it as a viable alternative to enterprise solutions without the enterprise price tag. Nearly all 50 reviews award full marks, making this one of the most uniformly praised products in the category.
★★★★★
Friday, February 16, 2018
★★★★★
Friday, February 16, 2018
“I love my connect wise. It has made tech support…”
I love my connect wise. It has made tech support a breeze!
★★★★★
Friday, February 16, 2018
★★★★★
Monday, September 25, 2017
“Easy to setup. Easy to use. Has everything needed for…”
Easy to setup. Easy to use. Has everything needed for remote endpoint management in a reasonably priced package
★★★★★
Monday, September 4, 2017
“Have tried a few support systems, but this is by…”
Have tried a few support systems, but this is by far the best to date. We are 12 months down the track with it now and exceptionally happy. Only one criticism , but it is the same one I have will all the systems we have tried, Clients are so bloody stupid that they get lost trying to download & run the file. It would be great if it could be installed just once and only downloaded if it was a new install or an upgrade. But a certainly 5 stars from me.
★★★★★
Sunday, September 3, 2017
“Overall very happy with service, I wish there would be…”
Overall very happy with service, I wish there would be a way to update the client automatically!
★★★★★
Tuesday, August 29, 2017
★★★★★
Monday, August 28, 2017
“ConnectWise Control is very quick and easy to use and…”
ConnectWise Control is very quick and easy to use and has an extensive list of functionality. My primary reason for the 5 starts is the brandable interface and theming and multi-method easy of ad hoc session deployment.
★★★★★
Saturday, August 26, 2017
“We used to use Log Me In but switched when…”
We used to use Log Me In but switched when their prices got to high. I am really glad they did raise the prices because this product is so much better. We can easily setup customers and get into their systems at a drop of a hat, transfer files, etc. Very easy to work with
★★★★★
Friday, August 25, 2017
“After switching from a competitor who decided price-gouging long term…”
After switching from a competitor who decided price-gouging long term customers was a good idea we decided on ConnectWise. We immediately began to realize how much time and money we were saving with their services. Our efficiency has increased noticeably. We are impressed by the responsiveness and professionalism of ConnectWise support.
