What is ConnectWise?
Who We Are Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business, including PSA, RMM, and business automation software. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. What We Believe Technology changes fast, but our focus stays solidly on continuously delivering the best software solutions, customer support, and a community like no other. Our core values help keep us honed in on doing it right.
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ConnectWise Reviews (50)
- ★★★★★50
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ConnectWise Control is a reliable and cost-effective remote support tool that consistently wins over users switching from pricier competitors like LogMeIn and TeamViewer. The product excels at ease of use, fast connections, and value for money—users repeatedly praise the intuitive interface, quick setup, and smooth performance across multiple monitors. Support responsiveness is frequently cited as a strength.
Criticisms are minimal and scattered. A handful of users note the dashboard could be sleeker in design, with one mentioning unnecessary separate tabs and another wishing for easier automatic client updates. One user missed LogMeIn's ability to remotely reset frozen computers, and another mentioned background file transfer wasn't working as expected. A few minor requests surface: better support for mobile device connections, and one user found the rating prompts tiresome.
The overwhelmingly positive feedback comes from IT teams, MSPs, and small business owners who value the combination of functionality and affordability. Users consistently position it as a viable alternative to enterprise solutions without the enterprise price tag. Nearly all 50 reviews award full marks, making this one of the most uniformly praised products in the category.
★★★★★
Monday, April 30, 2018
“Simple to use, never had a problem connecting with my…”
Simple to use, never had a problem connecting with my clients. Great job!
★★★★★
Monday, April 30, 2018
“For the cost, this solution is great. Especially compared to…”
For the cost, this solution is great. Especially compared to the giants (GotoAssist, LogMeIn)
★★★★★
Thursday, March 1, 2018
“Easy to use, faster and less expensive than LogMeIn. highly…”
Easy to use, faster and less expensive than LogMeIn. highly recommended!
★★★★★
Friday, February 23, 2018
“Great service that makes remote support much easier.”
Great service that makes remote support much easier.
★★★★★
Friday, February 23, 2018
“Great product. It is working very well as a solution…”
Great product. It is working very well as a solution to help our customers easily.
★★★★★
Saturday, February 17, 2018
“Very easy to use, very quick & GREAT for small…”
Very easy to use, very quick & GREAT for small business or even large one's, Best regards, Powerhouse Systems Office: 508-591-7096 Email: info@powerhousesystemsDOTNet Web: www.powerhousesystemsDOTNet
★★★★★
Friday, February 16, 2018
“Quality product, easy to setup & use. Reasonable price. The…”
Quality product, easy to setup & use. Reasonable price. The one time I used the help system it was fast & efficient.
★★★★★
Friday, February 16, 2018
“Perfect solution for lightweight remote access and full file transfer…”
Perfect solution for lightweight remote access and full file transfer and reboot into safe mode on Windows machines. Love it!
★★★★★
Friday, February 16, 2018
“Simple interface, always responsive, very easy to apply custom branding,…”
Simple interface, always responsive, very easy to apply custom branding, cost effective.
★★★★★
Friday, February 16, 2018
“Good product but could use some small improvements. I compared…”
Good product but could use some small improvements. I compared competing products and chose ConnectWise primarily on price. I don't use it on a daily basis, but I'm really happy with it an recommend it. I'd like to see improvements to the dashboard. It opens up separate tabs when it doesn't need to and can be confusing getting connected. It's not as slick as TeamViewer. The floating function bar that's at the top of the screen after you connect could use some improvements too. It has all the functionality but should stand out better with crisper design and be customizable.
