What is Cloudbeds?
Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Our award-winning software provides everything that an independent property needs to run their business - from managing guests and reservations, distributing room availability, selling inventory, collecting payments, and business analytics - all in one easy-to-use and learn package. Cloudbeds was founded in 2012 to give independent hoteliers access to professional tools, enabling properties to compete alongside the biggest brands in hospitality, no matter their size. Cloudbeds manages the complicated world of OTAs, payments, reservations, and reporting, so that our hoteliers can spend time on their most important job, taking care of their guests. Cloudbeds is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. We believe that amazing hospitality isn't just reserved for five-star hotels.
Alternatives to Cloudbeds
NewBook Free EditionMaximise your earning potential by taking bookings on your website. NewBook Free Edition provides you with a select range of… Learn more about NewBook Free Edition.
Maestro PMSMaestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference… Learn more about Maestro PMS.
HotelFriendHotelFriend is a hotel management software (PMS) for hospitality businesses that combines property management, direct bookings… Learn more about HotelFriend.
Frontdesk AnywhereFrontdesk Anywhere was born and grown in the heart of the Silicon Valley, in San Francisco. The company gathers hotel industry… Learn more about Frontdesk Anywhere.
Skyware SystemsSkyware Hospitality Solutions is a multi-national software company headquartered in Maryland, United States with offices in the… Learn more about Skyware Systems.
SirvoyFounded in 2008, our mission has always been to provide an accessible, cost-effective, and powerful Hospitality Management… Learn more about Sirvoy.
2P Ventures2P Ventures provides Hospitality technology & digital products that empower hoteliers to challenge the status quo. Our solutions… Learn more about 2P Ventures.
Abacus 21Abacus 21 has developed and implemented systems for the Hospitality Industry for over 28 years -- focusing on Clubs, Resorts… Learn more about Abacus 21.
acomosWe have been delivering innovative software services to hotels for over 20 years. Our mission is to bring software innovation… Learn more about acomos.
Applied TechnologiesSoftware for the Management of Inns, RSOs, Bed and Breakfasts, Guest Houses and Short Term Rental Properties. Learn more about Applied Technologies.
Cloudbeds Reviews (35)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cloudbeds earns strong user satisfaction for its all-in-one PMS platform, though customer service experiences vary and pricing concerns emerge for smaller operations.
Users consistently praise the ease of use, intuitive interface, and integrated feature set—particularly the channel manager for syncing with OTAs without double-booking issues. The time savings from automation and reduced manual inventory management across multiple platforms stand out across reviews. Customer support receives frequent commendation for responsiveness and helpfulness, though one reviewer reported long waits (24+ hours) and unmet promises for callbacks. The platform's continuous updates and responsiveness to user feature requests also resonate positively.
Weaknesses cluster around setup complexity (especially OTA integration), pricing relative to value for very small properties, and gaps in specific modules. Several users note the housekeeping functionality and group booking tools could be stronger, and a few mention missing OTA partnerships or lack of a mobile app. One reviewer raised concerns about downtime risk since it's cloud-based, and others wanted enhanced reporting features or occupancy-based pricing controls.
Overall, Cloudbeds works well for independent hotels and hostels seeking a comprehensive, user-friendly solution without extensive training overhead. Small operators should weigh feature breadth against cost, while those in niche markets or needing specialized functionality may find limitations.
★★★★★
Tuesday, March 19, 2019
“It has been a breeze and customer support is always…”
It has been a breeze and customer support is always prompt, business has increased and so far we enjoy using the system.
★★★★★
Tuesday, March 19, 2019
“Excellent Uptime! Easy integration with other systems, great reporting features,…”
Excellent Uptime! Easy integration with other systems, great reporting features, and continued improvement No automated pre and post email templates would like the reservation to default to 2 persons as the standard occupancy to save guests a key stroke Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding. Always plenty of notice for their planned updates and seamless integration between the various components makes this a great value for my operation. Casey in the front office is a great asset to the company!
★★★★★
Tuesday, March 19, 2019
“New generation PMS Very intuitive Easy to use All in…”
New generation PMS Very intuitive Easy to use All in one platform (PMS, channel manager, booking engine) Good support
★★★★★
Tuesday, March 19, 2019
“An excellent, scaleable, stable, great value hostel solution Pros -…”
An excellent, scaleable, stable, great value hostel solution Pros - Scaleability, Ease of use, UX, Cloud-based Cons - Cloud-based, support hours as we are in a different time zone, rigidity of custom development. We made the decision to implement Cloudbeds across our 5 hostel locations. Being in a low-cost region, we found the products not only feature rich for our needs, but also excellent value. The implementation process was painless, generally the support was and has continued to be of high order. As with any off the shelf system there were a handful of small workarounds required which the team were swiftly forthcoming in working with us to develop. It was a big decision to migrate to Cloudbeds, we're glad we did. We have improved our sales and operations as a result while simultaneously vastly reducing our system costs.
★★★★★
Tuesday, March 19, 2019
“Revitalized my hostel Fantastic product, great team, it really turned…”
Revitalized my hostel Fantastic product, great team, it really turned my hostel around! It is great to have such a personal link with the team, especially during the setup procedure...... Colin Slade you are a legend and always welcome to come and stay!
★★★★★
Tuesday, March 19, 2019
“Cloudbeds is our daily use program! Cloudbeds is our daily…”
Cloudbeds is our daily use program! Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend! The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you can't use it. Sometimes updates happen at inconvenient times. Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds
★★★★★
Tuesday, March 19, 2019
“We use Cloudbeds' channel manager to sync our calendar with…”
We use Cloudbeds' channel manager to sync our calendar with the OTAs. Since we have started using them we have never had a problem with the functionality of the product and we no longer need to worry about double booking our rooms. I am unable to use yield management but this might be because of my reservation system.
★★★★★
Tuesday, March 19, 2019
“Good once all set up Nice all in one hospitality…”
Good once all set up Nice all in one hospitality management software that distributes room availability, sales inventory, and collects payments. No real complaints. Once everything's set up in MyAllocator, which is a challenge, things go pretty smoothly.
★★★★★
Tuesday, March 19, 2019
“Great PMS This is a great property management system, Very…”
Great PMS This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent. The channel manager could have more distribution channels, and they should be faster in creating new partnership.
★★★★★
Tuesday, March 19, 2019
“Best customer service ever received: quick, easy and thorough. It's…”
Best customer service ever received: quick, easy and thorough. It's very easy to use and intuitive. Complete control of your business and drastic minimisation of errors. Maybe the financial reports could be more precise. Monthly revenues separated per customer in total of room revenue, city tax, vat charge.
