What is Cloudbeds?
Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Our award-winning software provides everything that an independent property needs to run their business - from managing guests and reservations, distributing room availability, selling inventory, collecting payments, and business analytics - all in one easy-to-use and learn package. Cloudbeds was founded in 2012 to give independent hoteliers access to professional tools, enabling properties to compete alongside the biggest brands in hospitality, no matter their size. Cloudbeds manages the complicated world of OTAs, payments, reservations, and reporting, so that our hoteliers can spend time on their most important job, taking care of their guests. Cloudbeds is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. We believe that amazing hospitality isn't just reserved for five-star hotels.
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Cloudbeds Reviews (35)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cloudbeds earns strong user satisfaction for its all-in-one PMS platform, though customer service experiences vary and pricing concerns emerge for smaller operations.
Users consistently praise the ease of use, intuitive interface, and integrated feature set—particularly the channel manager for syncing with OTAs without double-booking issues. The time savings from automation and reduced manual inventory management across multiple platforms stand out across reviews. Customer support receives frequent commendation for responsiveness and helpfulness, though one reviewer reported long waits (24+ hours) and unmet promises for callbacks. The platform's continuous updates and responsiveness to user feature requests also resonate positively.
Weaknesses cluster around setup complexity (especially OTA integration), pricing relative to value for very small properties, and gaps in specific modules. Several users note the housekeeping functionality and group booking tools could be stronger, and a few mention missing OTA partnerships or lack of a mobile app. One reviewer raised concerns about downtime risk since it's cloud-based, and others wanted enhanced reporting features or occupancy-based pricing controls.
Overall, Cloudbeds works well for independent hotels and hostels seeking a comprehensive, user-friendly solution without extensive training overhead. Small operators should weigh feature breadth against cost, while those in niche markets or needing specialized functionality may find limitations.
★★★★★
Tuesday, March 19, 2019
“Good usability. Training period for a new receptionist has become…”
Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbeds. We would like you to add OTA such as Rakuten or Jalan in Japan. We would like you to improve Occupancy-based pricing for myfrontdesk. The volume of task for managing reservations and inventories has been reduced. It cause us that the training period for a new staff has become short. It is easy for managing directors to watch the statistics for all managing properties.
★★★★★
Tuesday, March 19, 2019
“The PMS has nice colors and graphics plus statistics per…”
The PMS has nice colors and graphics plus statistics per channel, roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds' team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. I totally trust it, it closes when it sells out and opens once a room is canceled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now I can have holidays in peak season when before I use to leave end of the season, my staff is loving it - pure positive energy! I'm 2 years with Cloudbeds a happy customer and would definitely recommend it.
★★★★★
Monday, February 13, 2017
“Very good! The ease of use is really important. Nevertheless,…”
Very good! The ease of use is really important. Nevertheless, there are many features that can still be created
★★★★★
Monday, February 13, 2017
“I´ve been working with Cloudbeds for a few months and…”
I´ve been working with Cloudbeds for a few months and I love it, it is easy to handle it and the customer services people is very nice.
★★★★★
Monday, February 13, 2017
“I love Cloudbeds. Everything in the dashboard and menu are…”
I love Cloudbeds. Everything in the dashboard and menu are easy to navigate and manipulate. Very intuitive interface. I am ecstatic that they listen to and implement suggestions very quickly. I don't regret leaving my old PMS for these guys, they are great!
