What is Cloudbeds?
Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Our award-winning software provides everything that an independent property needs to run their business - from managing guests and reservations, distributing room availability, selling inventory, collecting payments, and business analytics - all in one easy-to-use and learn package. Cloudbeds was founded in 2012 to give independent hoteliers access to professional tools, enabling properties to compete alongside the biggest brands in hospitality, no matter their size. Cloudbeds manages the complicated world of OTAs, payments, reservations, and reporting, so that our hoteliers can spend time on their most important job, taking care of their guests. Cloudbeds is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. We believe that amazing hospitality isn't just reserved for five-star hotels.
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Cloudbeds Reviews (35)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cloudbeds earns strong user satisfaction for its all-in-one PMS platform, though customer service experiences vary and pricing concerns emerge for smaller operations.
Users consistently praise the ease of use, intuitive interface, and integrated feature set—particularly the channel manager for syncing with OTAs without double-booking issues. The time savings from automation and reduced manual inventory management across multiple platforms stand out across reviews. Customer support receives frequent commendation for responsiveness and helpfulness, though one reviewer reported long waits (24+ hours) and unmet promises for callbacks. The platform's continuous updates and responsiveness to user feature requests also resonate positively.
Weaknesses cluster around setup complexity (especially OTA integration), pricing relative to value for very small properties, and gaps in specific modules. Several users note the housekeeping functionality and group booking tools could be stronger, and a few mention missing OTA partnerships or lack of a mobile app. One reviewer raised concerns about downtime risk since it's cloud-based, and others wanted enhanced reporting features or occupancy-based pricing controls.
Overall, Cloudbeds works well for independent hotels and hostels seeking a comprehensive, user-friendly solution without extensive training overhead. Small operators should weigh feature breadth against cost, while those in niche markets or needing specialized functionality may find limitations.
★★★★★
Tuesday, March 19, 2019
“Best channel manager system Very user friendly and excellent customer…”
Best channel manager system Very user friendly and excellent customer service support Very user friendly and excellent customer service support Easy to manage and be able to perform all task for our business!! Reallly has all you need to manage big/ small hotel or pension in any scale of business! Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it's become better and better!
★★★★★
Tuesday, March 19, 2019
“Superb and Awesome I love it because it manages my…”
Superb and Awesome I love it because it manages my inventory really well. This is what I wanted. One stop shop for all my problems. More than that I like the support team who are available for us 24*7. It manages my inventory.. my rates and helps me in tracing my finances.
★★★★★
Tuesday, March 19, 2019
“Best PMS Software our there Cloudbeds has the best Calendar-View…”
Best PMS Software our there Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as their team responds within an hour At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.
★★★★★
Tuesday, March 19, 2019
“Simply the best choice for a PMS with fantastic support…”
Simply the best choice for a PMS with fantastic support team on reasonable money spent! We're managing some villas, hostels, and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth. As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!
★★★★★
Tuesday, March 19, 2019
“Ideal for the independent hotelier Cloudbeds is one of the…”
Ideal for the independent hotelier Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude. This software was built for small/medium independent hotels. It fulfills its purpose beautifully. However, if you deal with a large volume of groups, for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.
★★★★★
Tuesday, March 19, 2019
“Cloudbeds has great support! One thing that makes a world…”
Cloudbeds has great support! One thing that makes a world of difference when using the software. It's easy to use, the programs load quickly and issues are resolved in good time. The support team is easily contacted at all times and are all very knowledgeable with the software. Adjusting bookings can be tedious at times. For us there are so many features that we don't need so that can just make bookings look more complex than they need to be.
★★★★★
Tuesday, March 19, 2019
“When we force with a problem, the staff get involved…”
When we force with a problem, the staff get involved quite fast and help us a lot to resolve the issue sIt is easy to use. it is easy to manage the reservation. The report is helpful for us to do some forecast in the future. Add some more useful data on the pop-up screen in order to get more easier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.
★★★★★
Tuesday, March 19, 2019
“10 stars for incredible customer support! Very professional team starting…”
10 stars for incredible customer support! Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.
★★★★★
Tuesday, March 19, 2019
“Cloudbeds is the best decision I have made moving from…”
Cloudbeds is the best decision I have made moving from our old PMS company!!!!! Cloudbeds is so user-friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real-time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation history of over 9 years were flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities are fantastic. No more servers or software needed to run our systems let alone the need for virtual servers which cost money each month. Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with overbookings or discrepancies with rates since we have used Cloudbeds.
★★★★★
Tuesday, March 19, 2019
“I am happy that Cloudbeds manages many tasks that we…”
I am happy that Cloudbeds manages many tasks that we need for our booking and communication management Prossynchronize with OTAs and keep booking not missing or overbooking, and message are sent to guest both pre and post stay Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to OTAs
