cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Wednesday, August 6, 2014
Spiritual Worlds“First Class Company with a first class service. I wanted…”
First Class Company with a first class service. I wanted to support a web host that was as local to me as possible and being as there was none based near me in Cardiff that could provide what I wanted SWB was the closest and I was not disappointed. Their prices are reasonable and their service is nothing short of excellent and very clear about anything technical. Extremely approachable also. I have recently run into an issue with my Wordpress installation and after looking on the WP Forums and seeing the trouble people were having with their web hosts I was a little reluctant to contact them. Especially as I had been using the service for over 2 years now and have been burnt by companies before who do not focus on Company retention. I have to say that SWB were amazing, they diagnosed the problem very quickly and emailed personal and friendly updates every step of the way whilst fixing the problem. I am very happy with this service and would not go with anyone else. Highly recommended - possibly one of the best companies I have dealt with :D
★★★★★
Monday, July 28, 2014
“Can not find a single fault with SW Broadband. Very…”
Can not find a single fault with SW Broadband. Very helpful personal service - just what we wanted from our needs of a Solution Provider. Very proactive in new technology and help and support with our many services we host with them.
★★★★★
Friday, July 25, 2014
“Patient, helpful, and attentive. Service and customer care as it…”
Patient, helpful, and attentive. Service and customer care as it should be.
★★★★★
Thursday, July 17, 2014
Blue Gekko“I moved to South West Broadband because my previous hosting…”
I moved to South West Broadband because my previous hosting provider had an unacceptable level of server downtime. I am extremely happy with my choice, as SWB handled the transfer (30 sites) and kept me informed at every step along the way. Since then - as everyone else attests - the support for technical issues is of the highest class.
★★★★★
Friday, July 11, 2014
“What can I say, that people below have not said!?…”
What can I say, that people below have not said!? Truly amazing service and support. These guys have outstanding technical knowledge and a super quick response time. The hosting setup I needed was a bit complicated but SW Broadband were not phased at all. In fact they set everything up in super quick time. They provide me with Wordpress hosting, but also Moodle hosting as part of the same package. All at a very reasonable cost. Definitely the best hosting service I have ever used.
★★★★★
Monday, June 9, 2014
Jobsonthego“What can I say but " exceptional " Ever since…”
What can I say but " exceptional " Ever since I found South West Broadband Ryan , Ashley and the team there have been great I am a demanding client and they answer and get our tasks done with no fuss at all and the customer service they Give I do not think could be rivalled by anyone else. They are a true pleasure to work with and I highly recommend that you recommend these guys to every one of your clients as well. I really cannot praise this company enough and nothing comes easier to say than just pick up the phone or send these guys an email and your worries are over.
★★★★★
Monday, March 10, 2014
Revolution Digital Ltd“I can't praise Ryan and his team at Southwest Broadband…”
I can't praise Ryan and his team at Southwest Broadband enough. They are extremely knowledgeable, very responsive and provide a level of customer service that is unheard of in the industry. Actually I'm not sure how they do it! I can certainly recommend them without hesitation. 'The Carlsberg of hosting companies'!
★★★★★
Friday, February 28, 2014
Websitedesign4cornwall.co.uk“We moved to SWB last May now. We previously hosted…”
We moved to SWB last May now. We previously hosted our 80 Customers on one of the largest hosting companies globally. We've worked in IT for over 30 years and designing and hosting Business websites for over 9 years now so we know what we are talking about. Seeing as we had quite reasonable service, support and reliability from our existing hosting supplier moving was something we did with some nervousness and the driver behind it being more control and improved levels of reliability, support and quality of hosting. We need not of worried at all. The guys at SWB score a perfect 10 in all areas. Reliability and performance is faultless. Support is simply quite out of this world and we deal in Support every day and set very high expectation levels and SWB meet them, which is an enormous compliment and praise of the highest level. The responsiveness is second to none and the depth of experience and knowledge from the outset is just simply awesome. Then to top it off, the costs associated with offering this overall package are so competitive I would say you couldn't better them anywhere in the country. Simple as that. Highly recommended and our only regret about moving lock stock and barrel to SWB was we should have done it much much sooner. Keep up the great work guys.
★★★★★
Thursday, February 13, 2014
“I could not recommend South West Broadband more highly. I…”
I could not recommend South West Broadband more highly. I look after 3 community websites and I have now moved them all to SW Broadband. Our first one was the village website which was with one of the big American hosting agencies. Since moving to SW Broadband, we have had better speed, reliability and much, much cheaper costs. Ryan could not be more helpful when I need to change something. All in all, astonishing customer service.
★★★★★
Friday, January 17, 2014
The Wells Clinic“Just wanted to send a thank you to you all.…”
Just wanted to send a thank you to you all. Back in September I was asking how to re-direct an existing website to a new one - (which took a little longer than anticipated to be complete). But finally it is now up and running. I completed the re-direction without any hitches, so thank you for your precise information and direction as to what to do - and a very easy to follow control panel, it was nice to have something go so smoothly for a change.