What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Monday, September 16, 2013
Imperios.ro“Been working with them for almost a year now and…”
Been working with them for almost a year now and there were no problems. Needed to talk a few times with support and it solved my problems immediately. Excellent service.
★★★★★
Tuesday, September 3, 2013
London Cloth Company“I am so happy to have found swbroadband. The service…”
I am so happy to have found swbroadband. The service is excellent. The helpline is a UK landline which is answered within seconds. They have been incredibly helpful making sure that the transfer of my domains runs slowly, ensuring no disruptions with email or anything - I am so impressed. They are friendly, helpful, explain things clearly, and sort out issues incredibly quickly. 100% recommended.
★★★★★
Friday, August 30, 2013
Evocative“In a sector which seems dominated by 'customer tickets', call…”
In a sector which seems dominated by 'customer tickets', call centres and foreign-based providers, South West Broadband has been a breath of fresh air. Straight talking and understandable advice; extremely quick response times; excellent prices; reliable post-sales service. So far, so very good. Would be delighted to recommend South West Broadband to anyone.
★★★★★
Wednesday, July 31, 2013
“Fantastic service. Contacted tech support twice since signing up for…”
Fantastic service. Contacted tech support twice since signing up for assistance and both times the problem I was having was fixed before most hosting companies would have even responded. 100% recommend this hosting provider.
★★★★★
Monday, July 1, 2013
Get-Sourced Limited“Well, what can I say! Times were tough for us…”
Well, what can I say! Times were tough for us back during the startup process. We were looking for a replacement VPS provider for one of our DNS servers. I was presented with a kind, but inviting tweet from a member of the team at SWB offering a trial of their services. Of course, being from the UK I accepted this offer, was then given a sweet deal which out performed the original server for the same price! I've been very happy with SWB, in fact I don't think I've ever had to contact them about any problems after the initial setup of the server. If you're looking for an honest, reliable provider for your services, don't go anywhere else. South West Broadband is the place to be.
★★★★★
Friday, June 14, 2013
Define Media Ltd“South West Broadband surpassed any expectations I might have of…”
South West Broadband surpassed any expectations I might have of a hosting company. Their response time was literally minutes, but more than that they went out of their way to help and provided a tremendous stress free service. Would highly recommend for anyone looking for great hosting, competitive costs and superior service. Thank you.
★★★★★
Friday, May 3, 2013
Taylorhoganit.co.uk“I moved over to South West Broadband a while back…”
I moved over to South West Broadband a while back as I needed to upgrade to a VPS. They had the best prices around and had great reviews for support. I can vouch for their support as on a couple of occasions I have had questions, they have been responded to and resolved within the hour. Would recommend to anyone!
★★★★★
Monday, April 29, 2013
Basic Six Limited“South West Broadband have consistently supplied an excellent and prompt…”
South West Broadband have consistently supplied an excellent and prompt service. Their servers are fast and they use Cpanel2 which gives the user complete control. The staff are always friendly, efficient and have always solved any set-up issues that I have had. To note that these issues were never to do with South West Broadband. I am very happy to have found them.
★★★★★
Monday, April 29, 2013
“A fantastic hosting provider. Always there when you need a…”
A fantastic hosting provider. Always there when you need a little extra helping hand. SWB are the most attentive hosting provider I have ever had, immediate response and always the best service.
★★★★★
Monday, March 25, 2013
“Excellent one to one help over the phone in getting…”
Excellent one to one help over the phone in getting started. And direct; i.e. no endless frustrating call options or loops. Just immediate help from the organ grinder.