cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Wednesday, January 15, 2014
Sugarway Ltd“We were redesigning a clients existing website just before Xmas…”
We were redesigning a clients existing website just before Xmas 2013 and started to have lots of problems connecting to the Wordpress backend, viewing the site etc. Really slow response times and page loads, with frequent 'site unavailable'. A bit of googling revealed many customers of 123-reg (who were hosting the site), were having similar issues. I'd read about SW somewhere and heard good things so thought I'd try them. I asked them to migrate the whole website over to a Plus account (leaving DNS with 123-reg). A real person emailed me soon after the order was placed, asked a few questions and got the transfer underway. Within a couple of hours it was done and dusted. Site now ran/runs way faster and smoother with no load errors of delays. To sum up the Pros; Great customer service Good pricing Great hosting speeds Cons They're Southerners! (I'm from Yorkshire)
★★★★★
Thursday, January 9, 2014
Air Experiences“Ever since we signed up with SW Broadband at the…”
Ever since we signed up with SW Broadband at the start of our business venture, we have been consistently impressed at the level and speed of customer service offered. In the early stages, they were really helpful advising us when we were in the process of building our website, and we felt they went the extra mile to help us, even when we wanted advice on things not strictly related to web hosting. As our site has grown, they've always been super-quick to respond to any queries, and they're also really proactive in contacting us about any potential problems before they occur. For example, when one of our blog posts went viral, they were extremely quick to advise us of bandwidth issues and immediately offered to help by temporarily increasing bandwidth to ensure our site stayed live. We're REALLY impressed with them and can't rate them highly enough!
★★★★★
Monday, January 6, 2014
“These guys have been absolutely great - incredibly rapid response,…”
These guys have been absolutely great - incredibly rapid response, and very clear and intuitive support. We had the rather messy task of having to rebrand our website, despite wanting to keep most of the data and design the same. Their help with migration, repointing our new domains to DNS and many other less-than-obvious procedures was quick and uncomplicated - they even replied to us past midnight on a Sunday evening! Customer service par exellence. Highly recommended.
★★★★★
Monday, January 6, 2014
“Have had nothing but flawless service, always kept up to…”
Have had nothing but flawless service, always kept up to date on everything, prices are brilliant, and support is ace. I set up my Dad's company's website with swbroadband back in 2012 when they had just entered the market, I knew bare minimal about hosting. They guided me through and we're excellent at answering any of my queries and now I have my own website with them. The service has only gotten better since the beginning. Truly excellent.
★★★★★
Friday, December 20, 2013
Two Tails“Had fantastic service from SW Broadband. They moved over 3…”
Had fantastic service from SW Broadband. They moved over 3 of our websites seamlessly, quickly and it was completely hassle free. I can now rest easy knowing that our websites are hosted in good hands. I'd highly recommend them.
★★★★★
Wednesday, December 18, 2013
JSW Design“I have just moved a domain to South West Broadband…”
I have just moved a domain to South West Broadband and set up a web hosting account on the basis of the excellent feedback SWB has been receiving. I had a few questions in getting everything transferred and set up and the support team at SWB were excellent. They did what they promised, when they promised and were polite and helpful throughout.
★★★★★
Tuesday, December 17, 2013
Insusurro“From the first email to SWbroadband a couple of weeks…”
From the first email to SWbroadband a couple of weeks ago to an email today, everything has been a great experience with them. In all honesty, I saw a review of them and even though it was a good review, I hadn't heard of them, or seen any adverts that show amazing graphics, and BS quotes from their customers, so I wasn't going to go with them. I emailed them just out of interest, and got a reply within an hour. It took a day for my previous hosting company to get back to me, always saying I haven't given them enough information, another day went past, and still not enough information. SWbroadband's help has been top class, and fast, and they actually get things done that they promise to do. FINALLY I feel happy with a hosting company. This sounds like a kitty cat advert - so must say something bad - they're based in the south of England and I'm from Yorkshire!
★★★★★
Monday, December 2, 2013
Fitbase.co.uk“We moved our website hosting to SW Broadband last month…”
We moved our website hosting to SW Broadband last month after having lots of problems with 123-reg. The team were amazing and explained everything before we signed up. They discussed our needs and helped us every step of the way. They have responded in record time to any issues I have had. From the most complex to some really quite sill questions we have asked. They always answer in a professional manner and are most helpful. I'd recommend them to anyone and they will most certainly be our only provider from now on. 5 Star Service at a fraction of the price to some of the better none providers
★★★★★
Wednesday, October 23, 2013
Transparent Design“It's not often I feel the need to recommend any…”
It's not often I feel the need to recommend any services but swBroadband are different. Their hosting is as good as anyone else's and their prices are competitive too. So far so good. But where they easily blow everyone else out of the water is with their support. I've needed to contact support many times over the 5 months I've been with them to ask for help. Every single time without fail they have not only got back to me within minutes but also got back to me solving my problem within 1 email. None of this 'can you try this...' Or 'wait a few days for something to update'. Just 100% results quicker than if I had my own IT dept on call! I've had experience with 6-7 hosting providers over the years and I can't recommend these people enough - they are streets ahead of anyone else.
★★★★★
Tuesday, October 8, 2013
Techyon Services Ltd“I cannot praise this company enough. After dealing with other…”
I cannot praise this company enough. After dealing with other hosting companies in the past South West Broadband are a breath of fresh air. Absolutely excellent support - I have contacted their support twice in the last year and on both occasions have had an immediate solution. On one occasion, I've spoken to Ryan on the phone and he was incredibly helpful. Their domain management portal is uncluttered and straightforward to use and their prices are excellent. I have recommended South West Broadband to friends and colleagues and will continue to do so.