What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Monday, March 1, 2021
“Total Garbage. Customer service ridiculously incompetent and unprofessional. Deleted all…”
Total Garbage. Customer service ridiculously incompetent and unprofessional. Deleted all my data with zero accountability.
★★★★★
Tuesday, February 23, 2021
“These guys are one tough cookie, really go out of…”
These guys are one tough cookie, really go out of their way to help their clients, i wanted support for valheim plus for my server and they added it within a few hours, amazing support!! so glad i found this host
★★★★★
Tuesday, February 23, 2021
“CS sucks! They were no help and refused to refund.”
CS sucks! They were no help and refused to refund.
★★★★★
Monday, February 15, 2021
“Fast setup for my valheim server, running well, we are…”
Fast setup for my valheim server, running well, we are very happy! :)
★★★★★
Thursday, February 11, 2021
“I just rented Valheim after i spoke to Michael in…”
I just rented Valheim after i spoke to Michael in live chat, he was very helpful, very please with the support and they helped me get started, First class service right here
★★★★★
Thursday, February 11, 2021
“I decided with friends that we needed a good server…”
I decided with friends that we needed a good server that was online all the time. We looked around and came across the citadel and found the price to be fair. We rented servers and it's been great so far, the support is SUPER FAST! We recommend them Ich entschied mit Freunden, dass wir einen guten Server brauchen, der die ganze Zeit online ist. Wir haben uns umgesehen und sind auf die Zitadelle gestoßen und haben festgestellt, dass der Preis fair ist. Wir haben Server gemietet und es war bisher großartig, der Support ist SUPER SCHNELL! Wir empfehlen sie
★★★★★
Thursday, February 11, 2021
“I rented a game server from the fortress servers and…”
I rented a game server from the fortress servers and it has worked very well without any problems. Vuokrasin pelipalvelimen linnoituksen palvelimilta ja se on toiminut erittäin hyvin ongelmitta kiitos
★★★★★
Thursday, February 11, 2021
“Firstly, i'd like to say thank you to the support…”
Firstly, i'd like to say thank you to the support for going out of their way to help me with my Valheim server, secondly, i'd like i mention these guys have really great hardware that they use for game hosting, was suprised to be on a new Ryzen 5th gen server, they have some real investment here to make clients happy!
★★★★★
Wednesday, February 10, 2021
“Best hosting company i have used, got a valheim server…”
Best hosting company i have used, got a valheim server with them and it works perfectly! great ping and they helped me import my custom world that i had already!
★★★★★
Monday, February 8, 2021
“Ok, so i have rented a valheim server with them…”
Ok, so i have rented a valheim server with them in the UK ( London) and it's been running very well, super fast and they allow world importing via their game panel, best choice i made in awhile.
